From the day our doors opened in 1989 CSI International, Inc. has been a customer oriented and results guided company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all departments and levels of the company to insure that all employees consistently meet or exceed our customer’s needs. CSI’s upper management team has committed to organize its Leed Green Nation Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with full employee participation. Quality for CSI is a process of continued advancement, not just an observation platform. What that means is supervision and management must relay a standard of Leed Green Nation Building Services every employee follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These analysis documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Building Services. Every facility has unique challenges that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achieving of service excellence for the client. CSI utilizes several traditional validation tools to guarantee that we are consistently providing the Leed Green Nation Building Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy workplace for every one of our staff and your building’s tenants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of products that minimize indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the joint job of management and employees at every stage of the CSI organization. All employees are trained and held responsible to achieve the goal of eliminating the exterior’s impact on the local territory and to stress and exercise environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the responsibility for handling, supervising the quality or performing, state or condition of an institutional or business structure"- is necessary to the green cleaning viewpoint and essential to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have been established by pioneers of the green cleaning motion. These principles will assist in our efforts to be good stewards of the structures we service, their residents, our workers, and the total environment. Clean for health first and look second, Decrease human direct exposure to contaminants and cleansing products, Acknowledge cleaning as an ecological health advantage, Devote to occupational advancement of cleansing workers, Communicate the worth of healthy buildings, Minimize moisture, chemical and particle residue when cleansing, Make sure worker and occupant security, Contain and reduce all toxins getting in the building, Dispose of cleaning products in environmentally safe methods, Establish and document routine upkeep schedules.