From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and results guided company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the company to insure that we continuously meet or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Building Operations strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with full employee participation. Quality for CSI is a process of continuous enhancement, not just an inspection program. It means supervisors and management must communicate a standard of Building Operations the line worker understands and believes in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Operations. Every company has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the client. CSI utilizes multiple standard validation tools to ensure that we are continually delivering the Building Operations promised with uncompromising quality. CSI's ecologically accountable products combined with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" helps in decreasing exposure to possibly hazardous chemicals that can threaten the health and wellness of structure occupants, visitors and the cleansing staffs plus reducing the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Employee Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals objectives and processes of the Council, and it continuously gathers input from USGBC subscription and outdoors specialists whose participation represents a varied and broad union of building industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well acknowledged accreditation requirement that differentiates green buildings by design, construction and operation from the rest of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothing where relevant, Encouraging clients to utilize just "Green Sealed" consumables products, Administer center recycling programs, Set up and utilize washer and clothes dryer centers to wash micro fiber mops and clothes where relevant, Distribution of our study cards to gather occupant feedback so that we can evaluate and enhance our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.