From our start in 1989 CSI International, Inc. has always been a customer oriented and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to insure that all employees consistently meet or surpass our customer’s requirements. CSI’s senior management team has dedicated themselves to organize its Building Operations strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an inspection program. It means supervisors and management must enforce a standard of Building Operations every employee follows and trusts. To reach this high mark CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These update overview documents are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Building Operations. Every company has unique situations that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes several standard validation tools to guarantee that we are continually providing the Building Operations promised with the best quality. CSI's ecologically accountable products paired with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" helps in lowering exposure to possibly hazardous chemicals that can threaten the health and safety of building residents, visitors and the cleansing personnels plus decreasing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Worker Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, goals objectives and processes of the Council, and it constantly amasses input from USGBC subscription and outside experts whose participation represents a varied and broad union of structure market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well recognized certification requirement that distinguishes green structures by style, construction and operation from the rest of the market, is a style standard to move structure construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothes where appropriate, Encouraging customers to utilize just "Green Sealed" consumables items, Administer center recycling programs, Install and make use of washer and dryer centers to wash micro fiber mops and clothing where suitable, Distribution of our survey cards to collect resident feedback so that we can evaluate and enhance our processes and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.