From our start in 1989 CSI International, Inc. has always been a client oriented and results driven company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all departments and levels of the company to make sure that all employees consistently meet or exceed our client’s needs. CSI’s senior management team has committed to organize its Business Building Operations strategy and operations around our customer’s needs, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an examination protocol. It means supervision and management must enforce a set directive of Business Building Operations everyone follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for measuring job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These update overview documents are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Operations. Every facility has different requirements that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI uses many standard validation tools to ensure that we are consistently providing the Business Building Operations promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Providers GS-42, develops environmental requirements for cleaning up service providers of commercial, public, and institutional buildings, consisting of in-house and external cleaning services, to produce a green cleansing program that secures human health and the environment. The basic takes a systems approach with cleaning. Guidance is offered tools and products utilized for cleaning (exactly what is utilized for cleansing) and includes staff training and planning (how cleansing is done). The standard likewise consists of focus on environmental enhancements that reduce toxicity, waste, and direct exposure to both building occupants and custodial staff. The standard can act as a tool to assist companies begin to do something about it to improve their cleaning company and is readily available for Green Seal accreditation. Advantages of G42: Relied on by Buyers, No Conflict of Interest, Show Management, Open Doors to New Business.