From the beginning in 1989 CSI International, Inc. has been a client oriented and results guided company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the organization to insure that all employees consistently meet or surpass our client’s needs. CSI’s upper management team has committed to organize its Business Janitorial Services strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a process of continued enhancement, not just an observation platform. It means supervision and management must relay a set directive of Business Janitorial Services every employee understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Janitorial Services. Every company has unique situations that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achieving of service excellence for the customer. CSI uses multiple standard validation tools to ensure that we are continually delivering the Business Janitorial Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleansing Services GS-42, develops ecological requirements for cleaning up provider of business, public, and institutional structures, including in-house and external cleaning company, to create a green cleaning program that secures human health and the environment. The basic takes a systems approach with cleansing. Assistance is provided for tools and items used for cleaning (exactly what is used for cleansing) and includes staff training and planning (how cleaning is done). The standard also consists of emphasis on environmental improvements that reduce toxicity, waste, and direct exposure to both building occupants and custodial personnel. The requirement can act as a tool to assist business begin to do something about it to enhance their cleaning company and is available for Green Seal certification. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Service.