From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality driven company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that all employees consistently meet or surpass our customer’s needs. CSI’s upper management team has committed to organize its Business Janitorial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee involvement. Quality for CSI is a process of continuous advancement, not just an observation platform. It means supervision and management must enforce a standard of Business Janitorial Services everyone understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, executing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Janitorial Services. Every company has unique challenges that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys multiple traditional validation tools to ensure that we are continually delivering the Business Janitorial Services promised with uncompromising quality. CSI's environmentally responsible products combined with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in minimizing exposure to potentially damaging chemicals that can threaten the health and safety of building residents, visitors and the cleaning personnels plus reducing the unfavorable influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, objectives objectives and processes of the Council, and it continually amasses input from USGBC membership and outside professionals whose involvement represents a varied and broad union of building market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well recognized certification standard that distinguishes green buildings by design, building and construction and operation from the rest of the market, is a style guideline to move building construction and operation towards sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothes where applicable, Encouraging clients to use only "Green Sealed" consumables products, Administer facility recycling programs, Install and use washer and clothes dryer centers to wash micro fiber mops and clothes where applicable, Circulation of our survey cards to gather resident feedback so that we can examine and improve our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Certification by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.