From our inception in 1989 CSI International, Inc. has been a customer focused and results guided organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the company to insure that all employees consistently reach or surpass our client’s expectations. CSI’s upper management team has worked to organize its Business Janitorial Services strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continued improvement, not just an observation platform. What that means is supervision and management must communicate a set directive of Business Janitorial Services everyone understands and believes in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for assessing job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These inspection reports are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Janitorial Services. Every building has different requirements that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI uses many traditional validation tools to ensure that we are consistently providing the Business Janitorial Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Services GS-42, develops environmental requirements for cleaning up provider of business, public, and institutional buildings, including in-house and external cleaning company, to create a green cleaning program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Guidance is offered tools and products utilized for cleaning (exactly what is utilized for cleansing) and consists of personnel training and planning (how cleansing is done). The standard likewise includes focus on environmental improvements that reduce toxicity, waste, and direct exposure to both building residents and custodial personnel. The standard can act as a tool to help companies begin to take action to enhance their cleaning company and is available for Green Seal certification. Advantages of G42: Relied on by Buyers, No Conflict of Interest, Demonstrate Management, Open Doors to New Organisation.