From our start in 1989 CSI International, Inc. has been a client oriented and results driven company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the organization to make sure that we continuously meet or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Corporate Building Maintenance strategy and operations around our customer’s requirements, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a process of continued advancement, not just an examination protocol. It means supervisors and management must relay a standard of Corporate Building Maintenance the line worker understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, executing training programs and recognizing and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Building Maintenance. Every company has unique situations that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Corporate Building Maintenance promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleansing Services GS-42, develops environmental requirements for cleaning up company of business, public, and institutional structures, consisting of in-house and external cleaning services, to create a green cleaning program that protects human health and the environment. The standard takes a systems approach with cleansing. Assistance is offered tools and items utilized for cleaning (exactly what is utilized for cleaning) and consists of personnel training and planning (how cleaning is done). The requirement likewise consists of emphasis on ecological improvements that lower toxicity, waste, and direct exposure to both building residents and custodial staff. The standard can serve as a tool to assist companies start to do something about it to enhance their cleaning company and is readily available for Green Seal certification. Advantages of G42: Relied on by Buyers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Service.