From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and quality demanding organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the organization to insure that we continuously reach or surpass our customer’s needs. CSI’s upper management team has committed to organize its Corporate Building Maintenance strategy and operations to be in line with our customer’s requirements, and to create and strengthen a culture with high employee participation. Quality for CSI is a process of continuous enhancement, not just an observation platform. It means supervisors and management must enforce a set directive of Corporate Building Maintenance the line worker comprehends and has faith in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, executing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These update overview documents will provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Building Maintenance. Every company has unique challenges that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are continually providing the Corporate Building Maintenance promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy place of employment for every one of our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that diminish indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy environment is the joint task of management and employees at all stages of the CSI organization. All staff is trained and held responsible to reach the goal of eliminating the exterior’s impact on the local environment and to emphasize and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the duty for handling, monitoring the quality or performing, state or condition of an institutional or business building"- is vital to the green cleansing viewpoint and essential to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have actually been established by pioneers of the green cleansing motion. These principles will assist in our efforts to be good stewards of the structures we service, their occupants, our employees, and the overall environment. Tidy for health very first and look 2nd, Minimize human exposure to pollutants and cleansing products, Recognize cleansing as an ecological health benefit, Devote to occupational development of cleansing workers, Interact the value of healthy buildings, Minimize particle, moisture and chemical residue when cleansing, Guarantee worker and occupant safety, Contain and decrease all contaminants getting in the structure, Dispose of cleansing products in environmentally safe ways, Develop and record regular maintenance schedules.