From the beginning in 1989 CSI International, Inc. has been a client oriented and results guided company. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the organization to insure that all employees continuously meet or surpass our customer’s needs. CSI’s upper management team has committed to organize its Corporate Building Maintenance strategy and operations to be in line with our customer’s requirements, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a process of continued advancement, not just an inspection program. What that means is supervisors and management must relay a standard of Corporate Building Maintenance everyone comprehends and has faith in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, executing training programs and acknowledging and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These analysis reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Building Maintenance. Every facility has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the client. CSI uses multiple traditional validation tools to guarantee that we are continually providing the Corporate Building Maintenance promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy working environment for all our staff and your building’s occupants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy environment is the shared task of supervisors and employees at all levels of the CSI company. Every employee is trained and held responsible to reach the goal of minimizing the exterior’s impact on the local environment and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the obligation for managing, performing or supervising the quality, state or condition of an institutional or industrial building"- is essential to the green cleansing perspective and integral to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have been established by leaders of the green cleansing movement. These principles will assist in our efforts to be great stewards of the structures we service, their occupants, our staff members, and the total environment. Clean for health first and appearance second, Reduce human exposure to pollutants and cleansing items, Acknowledge cleansing as an ecological health advantage, Commit to occupational advancement of cleansing workers, Interact the value of healthy buildings, Lessen chemical, particle and wetness residue when cleaning, Guarantee employee and occupant security, Contain and minimize all pollutants getting in the building, Dispose of cleansing items in environmentally safe methods, Develop and record regular upkeep schedules.