From our inception in 1989 CSI International, Inc. has been a client focused and results driven organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the company to insure that all employees continuously reach or exceed our client’s needs. CSI’s upper management team has dedicated themselves to organize its Corporate Building Maintenance strategy and operations around our customer’s needs, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a task of continued improvement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Corporate Building Maintenance everyone understands and believes in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, executing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Building Maintenance. Every building has unique challenges that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are consistently providing the Corporate Building Maintenance promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy place of employment for every one of our employees and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the facility managers of more than 100,000 federally owned or operated facilities worldwide to start the use of green cleaning products. The Order also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Preservation of a healthy workplace is the shared job of management and employees at all stages of the CSI organization. Every employee is trained and held accountable to achieve the goal of eliminating the exterior’s impact on the local environment and to highlight and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the obligation for managing, supervising the quality or performing, state or condition of an institutional or commercial building"- is essential to the green cleaning viewpoint and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have actually been established by leaders of the green cleansing movement. These principles will help in our efforts to be excellent stewards of the buildings we service, their occupants, our workers, and the general environment. Clean for health first and appearance 2nd, Reduce human direct exposure to pollutants and cleansing items, Acknowledge cleansing as an ecological health advantage, Commit to occupational development of cleansing personnel, Interact the value of healthy structures, Minimize chemical, moisture and particle residue when cleaning, Make sure worker and resident safety, Contain and lower all toxins going into the structure, Dispose of cleansing items in ecologically safe ways, Establish and record regular upkeep schedules.