From the beginning in 1989 CSI International, Inc. has been a client focused and quality guided company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all departments and levels of the organization to make sure that we continuously reach or surpass our client’s expectations. CSI’s upper management team has committed to organize its Corporate Building Maintenance strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with high employee participation. Quality for CSI is a process of continuous improvement, not just an inspection program. What that means is supervisors and management must enforce a set directive of Corporate Building Maintenance every employee comprehends and has faith in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for assessing job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These update overview reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Building Maintenance. Every company has unique situations that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the client. CSI utilizes multiple standard validation tools to guarantee that we are consistently delivering the Corporate Building Maintenance promised with uncompromising quality. CSI's ecologically responsible products coupled with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in lowering exposure to possibly hazardous chemicals that can endanger the health and wellness of structure occupants, visitors and the cleaning personnels plus reducing the negative influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and processes of the Council, and it constantly amasses input from USGBC membership and outdoors specialists whose participation represents a diverse and broad coalition of structure market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well recognized certification requirement that identifies green buildings by style, building and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothing where suitable, Encouraging clients to use just "Green Sealed" consumables items, Administer center recycling programs, Install and use washer and clothes dryer centers to launder micro fiber mops and clothes where appropriate, Circulation of our study cards to gather resident feedback so that we can examine and improve our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.