From the day our doors opened in 1989 CSI International, Inc. has been a customer oriented and results demanding company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s needs, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the company to insure that all employees consistently reach or exceed our customer’s expectations. CSI’s upper management team has worked to organize its Facilities Management strategy and operations around our customer’s requirements, and to develop and strengthen a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an observation platform. What that means is supervisors and management must relay a standard of Facilities Management the line worker follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for gauging job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facilities Management. Every company has unique situations that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achievement of service excellence for the customer. CSI uses multiple standard validation tools to guarantee that we are continually delivering the Facilities Management promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy working environment for all our employees and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated buildings worldwide to start the use of green cleaning products. The Order also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that minimize indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy environment is the joint task of management and staff at every stage of the CSI company. All employees are trained and held accountable to reach the goal of minimizing the exterior’s role on the local environment and to stress and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the obligation for managing, monitoring the quality or conducting, state or condition of an institutional or business building"- is important to the green cleaning point of view and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have been established by leaders of the green cleaning movement. These concepts will help in our efforts to be excellent stewards of the buildings we service, their occupants, our employees, and the general environment. Tidy for health very first and appearance second, Lessen human exposure to pollutants and cleaning items, Acknowledge cleansing as an environmental health benefit, Devote to occupational development of cleaning personnel, Interact the value of healthy structures, Reduce moisture, chemical and particle residue when cleaning, Guarantee employee and resident security, Contain and decrease all toxins entering the building, Dispose of cleaning products in ecologically safe methods, Develop and record routine maintenance schedules.