From our start in 1989 CSI International, Inc. has always been a customer focused and results driven company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the organization to insure that all employees consistently reach or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Facilities Management strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a process of continuous enhancement, not just an examination protocol. It means supervision and management must communicate a standard of Facilities Management every employee follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for evaluating job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facilities Management. Every company has unique challenges that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI deploys several standard validation tools to ensure that we are consistently delivering the Facilities Management promised with uncompromising quality. CSI's ecologically responsible products coupled with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in lowering exposure to potentially hazardous chemicals that can threaten the health and safety of building occupants, visitors and the cleaning personnels plus lowering the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Performance, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and processes of the Council, and it constantly amasses input from USGBC subscription and outdoors experts whose participation represents a diverse and broad coalition of building industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well acknowledged certification standard that distinguishes green buildings by style, building and construction and operation from the rest of the market, is a style standard to move structure construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothing where suitable, Motivating clients to use just "Green Sealed" consumables items, Administer facility recycling programs, Install and utilize washer and clothes dryer facilities to wash micro fiber mops and clothing where relevant, Distribution of our study cards to collect resident feedback so that we can assess and improve our processes and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally conserving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.