From the beginning in 1989 CSI International, Inc. has always been a client focused and results guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all departments and levels of the company to make sure that all employees continuously meet or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Facilities Management strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with full employee participation. Quality for CSI is a task of continuous enhancement, not just an examination protocol. What that means is supervision and management must relay a set directive of Facilities Management everyone follows and trusts. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facilities Management. Every building has different requirements that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the client. CSI utilizes many standard validation tools to ensure that we are consistently delivering the Facilities Management promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy place of employment for every one of our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the facility managers of more than 100,000 federally owned or operated facilities worldwide to begin using green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that reduce indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the joint job of supervisors and employees at every level of the CSI company. Every employee is trained and held responsible to achieve the goal of reducing the exterior’s role on the local territory and to emphasize and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the obligation for handling, performing or monitoring the quality, state or condition of an institutional or industrial building"- is essential to the green cleaning perspective and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been developed by pioneers of the green cleaning movement. These principles will assist in our efforts to be good stewards of the structures we service, their occupants, our workers, and the overall environment. Clean for health first and look second, Decrease human exposure to contaminants and cleansing items, Recognize cleaning as an ecological health advantage, Dedicate to occupational advancement of cleaning workers, Communicate the worth of healthy buildings, Reduce particle, moisture and chemical residue when cleansing, Guarantee employee and occupant safety, Contain and reduce all contaminants getting in the building, Dispose of cleansing items in environmentally safe ways, Establish and record regular upkeep schedules.