From our inception in 1989 CSI International, Inc. has been a client focused and results demanding company. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the company to insure that all employees continuously reach or surpass our client’s requirements. CSI’s upper management team has committed to organize its Green Custodial Services strategy and operations around our customer’s needs, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a task of continued advancement, not just an inspection program. It means supervision and management must enforce a standard of Green Custodial Services every employee comprehends and has faith in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for measuring job performance, implementing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Custodial Services. Every facility has unique challenges that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI uses many traditional validation tools to ensure that we are continually providing the Green Custodial Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy working environment for every one of our staff and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the building managers of more than 100,000 federally owned or operated facilities globally to start using green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the shared job of supervisors and staff at every stage of the CSI organization. Every staff member is trained and held responsible to achieve the goal of eliminating the exterior’s role on the local environment and to highlight and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the concept of stewardship-- "the obligation for handling, performing or monitoring the quality, state or condition of a business or institutional structure"- is essential to the green cleaning point of view and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by leaders of the green cleaning motion. These concepts will assist in our efforts to be great stewards of the structures we service, their residents, our staff members, and the total environment. Tidy for health first and look 2nd, Minimize human exposure to contaminants and cleansing products, Recognize cleansing as an ecological health advantage, Dedicate to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Reduce chemical, particle and moisture residue when cleansing, Make sure worker and resident security, Contain and reduce all contaminants getting in the building, Dispose of cleaning products in ecologically safe ways, Develop and record routine upkeep schedules.