From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality guided organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes every employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the company to make sure that all employees consistently meet or surpass our customer’s requirements. CSI’s senior management team has committed to organize its Green Custodial Services strategy and operations around our customer’s requirements, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a process of continuous enhancement, not just an inspection program. What that means is supervision and management must relay a set directive of Green Custodial Services every employee follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for evaluating job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Custodial Services. Every company has unique situations that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the customer. CSI utilizes multiple traditional validation tools to guarantee that we are continually delivering the Green Custodial Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, establishes ecological requirements for cleaning company of industrial, public, and institutional structures, including in-house and external cleaning services, to produce a green cleaning program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is provided for tools and products utilized for cleaning (exactly what is utilized for cleaning) and includes personnel training and planning (how cleaning is done). The standard also consists of emphasis on environmental enhancements that lower toxicity, waste, and direct exposure to both structure residents and custodial personnel. The standard can act as a tool to help business start to take action to improve their cleaning service and is offered for Green Seal certification. Advantages of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Service.