From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results guided organization. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that all employees continuously meet or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Green Seal Standard For Custodial strategy and operations around our customer’s needs, and to create and sustain a culture with full employee involvement. Quality for CSI is a challenge of continued advancement, not just an inspection program. It means supervisors and management must relay a set directive of Green Seal Standard For Custodial everyone comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These inspection documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Seal Standard For Custodial. Every building has unique situations that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achievement of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are consistently delivering the Green Seal Standard For Custodial promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to providing a clean and healthy workplace for every one of our employees and your building’s occupants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the shared job of management and staff at every stage of the CSI organization. Every employee is trained and held accountable to achieve the goal of reducing the exterior’s role on the local environment and to stress and exercise environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the concept of stewardship-- "the obligation for handling, performing or supervising the quality, state or condition of an institutional or commercial structure"- is important to the green cleansing viewpoint and important to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been established by leaders of the green cleansing motion. These principles will help in our efforts to be great stewards of the structures we service, their residents, our staff members, and the overall environment. Tidy for health very first and appearance 2nd, Lessen human direct exposure to contaminants and cleansing items, Acknowledge cleansing as an ecological health advantage, Dedicate to occupational advancement of cleaning personnel, Interact the value of healthy buildings, Reduce chemical, wetness and particle residue when cleaning, Guarantee worker and resident safety, Contain and minimize all contaminants entering the structure, Dispose of cleaning products in environmentally safe ways, Establish and document routine upkeep schedules.