From our inception in 1989 CSI International, Inc. has been a client oriented and quality demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the company to insure that we consistently meet or surpass our client’s requirements. CSI’s senior management team has committed to organize its Night Cleaning Services strategy and operations around our customer’s needs, and to create and strengthen a culture with high employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. What that means is supervision and management must relay a standard of Night Cleaning Services everyone comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for assessing job performance, implementing training programs and identifying and surpassing our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These analysis documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Night Cleaning Services. Every building has different requirements that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are consistently delivering the Night Cleaning Services promised with uncompromising quality. CSI's environmentally responsible items combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in lowering direct exposure to potentially harmful chemicals that can threaten the health and wellness of structure occupants, visitors and the cleansing personnels plus reducing the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and procedures of the Council, and it constantly amasses input from USGBC subscription and outdoors professionals whose involvement represents a varied and broad union of building market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized accreditation standard that differentiates green structures by style, construction and operation from the rest of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning clothing where appropriate, Motivating customers to utilize just "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and clothes dryer facilities to wash micro fiber mops and clothing where suitable, Circulation of our study cards to gather occupant feedback so that we can evaluate and improve our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically conserving where centers approval where possible. CSI can help you reach LEED Certification by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.