From the beginning in 1989 CSI International, Inc. has been a customer oriented and results demanding organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all departments and levels of the company to make sure that we consistently reach or exceed our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Night Cleaning Services strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an inspection program. What that means is supervisors and management must enforce a standard of Night Cleaning Services everyone understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These inspection documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Cleaning Services. Every building has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the achievement of service excellence for the client. CSI deploys several standard validation tools to ensure that we are consistently delivering the Night Cleaning Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to providing a clean and healthy place of employment for all our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton directed the facility managers of more than 100,000 federally owned or operated buildings worldwide to begin using green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the joint task of management and staff at all stages of the CSI company. Every staff member is trained and held responsible to reach the goal of minimizing the exterior’s impact on the local territory and to stress and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the principle of stewardship-- "the responsibility for handling, conducting or supervising the quality, state or condition of a business or institutional building"- is important to the green cleansing perspective and essential to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have actually been developed by pioneers of the green cleaning movement. These concepts will help in our efforts to be excellent stewards of the structures we service, their residents, our workers, and the general environment. Clean for health first and look 2nd, Lessen human direct exposure to contaminants and cleaning items, Acknowledge cleansing as an environmental health advantage, Dedicate to occupational advancement of cleaning personnel, Communicate the value of healthy buildings, Minimize wetness, chemical and particle residue when cleaning, Make sure worker and occupant security, Contain and lower all contaminants entering the structure, Dispose of cleaning items in ecologically safe ways, Establish and document regular upkeep schedules.