From the day our doors opened in 1989 CSI International, Inc. has been a client focused and results guided company. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to insure that we consistently reach or surpass our customer’s requirements. CSI’s upper management team has committed to organize its Night Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee involvement. Quality for CSI is a task of continued enhancement, not just an inspection program. It means supervisors and management must communicate a set directive of Night Cleaning Services the line worker follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for measuring job performance, implementing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These analysis documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Cleaning Services. Every facility has different requirements that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the customer. CSI utilizes multiple traditional validation tools to guarantee that we are continually delivering the Night Cleaning Services promised with uncompromising quality. CSI's ecologically responsible items coupled with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" assists in lowering exposure to possibly harmful chemicals that can endanger the health and safety of structure residents, visitors and the cleansing personnels plus minimizing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Performance, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and procedures of the Council, and it continually amasses input from USGBC membership and outside specialists whose involvement represents a varied and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most substantial, reliable and well acknowledged certification standard that differentiates green buildings by style, building and operation from the remainder of the market, is a design guideline to move building construction and operation towards sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning clothes where applicable, Encouraging customers to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and clothes dryer centers to wash micro fiber mops and clothing where suitable, Distribution of our study cards to collect occupant feedback so that we can assess and enhance our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.