From the beginning in 1989 CSI International, Inc. has been a client oriented and quality guided organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the organization to insure that all employees continuously meet or surpass our customer’s needs. CSI’s senior management team has committed to organize its Night Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a task of continuous enhancement, not just an examination protocol. What that means is supervisors and management must relay a standard of Night Cleaning Services everyone comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all segments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, implementing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These inspection reports will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Cleaning Services. Every facility has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI uses several standard validation tools to guarantee that we are continually providing the Night Cleaning Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will comply with its clients recycling treatments. We are accountable to establish, manage, and completely support the established Recycling Program of CSI and those of each of our clients in addition to our staff members. Our responsibilities include: Corporate and Field Management, Website Supervisors and Supervisors: Promote the interest of our staff members in the importance of environmental and recycling practices, Motivate participation and foster a positive mindset towards recycling, Function as a liaison between CSI and our clients, Assist our clients with the execution of their recycling treatments, Comply with governmental guidelines concerning the reduction, reuse, recycling and recovery of waste items. Company Employees: Take an active function by following the recycling procedures, Have a positive attitude towards waste reduction and recycling within your working area, Advise or recommend ways of lowering waste. At our Customers' facility-- All CSI staff members must follow the facility's recycling program and the following steps: Usage separate containers to gather recyclable papers, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive information, Do not discard disposable gloves in the trash containers, Recycle all packing products for our cleansing products, Speak with your Manager or the Recycling Coordinator of the center for any additional info concerning the center's recycling procedures. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for garbage and recyclable products at your desk and main locations, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to reduce paper checks to assist decrease the overall ecological footprint of our organization, Print just when needed, Evidence checks out files for mistakes before printing to avoid waste, Sends email memos to conserve paper, Avoids printing e-mails, Examines any paper copy storage, replace with a back- up disk drive for central storage, Uses e-mail instead of corresponding by post, Changes equipment off entirely at night and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations next to copy machines and printers, Uses energy efficient light bulbs (Usually they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Recycles tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Reuses inbound product packaging and boxes for outgoing deliveries, Gets rid of plastic drink cups from the water cooler and utilize reusable mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.