From our start in 1989 CSI International, Inc. has always been a client oriented and quality demanding organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all facets of the company to insure that we continuously meet or surpass our client’s expectations. CSI’s upper management team has committed to organize its Operations Management strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continued advancement, not just an observation platform. It means supervision and management must relay a standard of Operations Management everyone follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, executing training programs and identifying and surpassing our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These analysis reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Operations Management. Every facility has unique challenges that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the client. CSI utilizes multiple standard validation tools to ensure that we are consistently delivering the Operations Management promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy workplace for all our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. The Order also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the shared responsibility of management and employees at every level of the CSI organization. All employees are trained and held responsible to achieve the goal of eliminating the exterior’s role on the local environment and to emphasize and practice environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the responsibility for managing, monitoring the quality or conducting, state or condition of a business or institutional building"- is essential to the green cleansing viewpoint and important to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have been developed by leaders of the green cleansing movement. These concepts will assist in our efforts to be great stewards of the structures we service, their residents, our employees, and the general environment. Tidy for health first and appearance second, Reduce human exposure to contaminants and cleaning products, Acknowledge cleaning as an ecological health advantage, Devote to occupational development of cleaning personnel, Interact the worth of healthy buildings, Lessen moisture, chemical and particle residue when cleaning, Make sure employee and resident safety, Contain and reduce all toxins entering the building, Dispose of cleansing items in environmentally safe ways, Establish and record routine upkeep schedules.