From our inception in 1989 CSI International, Inc. has always been a customer oriented and quality guided organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that we continuously reach or exceed our client’s requirements. CSI’s senior management team has committed to organize its Operations Management strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Operations Management every employee comprehends and has faith in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, implementing training programs and acknowledging and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These analysis reports are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Operations Management. Every company has unique challenges that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the attainment of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are continually delivering the Operations Management promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy workplace for every one of our employees and your building’s tenants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. The Order also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the joint task of supervisors and staff at all stages of the CSI organization. Every staff member is trained and held accountable to achieve the goal of eliminating the exterior’s impact on the local territory and to emphasize and practice environmentally safe, low impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the responsibility for managing, supervising the quality or performing, state or condition of an institutional or commercial building"- is vital to the green cleansing perspective and important to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have actually been developed by pioneers of the green cleaning movement. These concepts will help in our efforts to be good stewards of the buildings we service, their residents, our employees, and the overall environment. Tidy for health very first and appearance 2nd, Lessen human exposure to pollutants and cleaning products, Acknowledge cleansing as an ecological health benefit, Dedicate to occupational advancement of cleaning personnel, Interact the worth of healthy structures, Lessen chemical, particle and moisture residue when cleansing, Make sure employee and occupant safety, Contain and minimize all pollutants getting in the structure, Dispose of cleaning items in environmentally safe methods, Establish and record regular upkeep schedules.