From our start in 1989 CSI International, Inc. has always been a customer oriented and quality driven organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the organization to make sure that we consistently reach or surpass our client’s requirements. CSI’s senior management team has committed to organize its Operations Management strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a task of continued improvement, not just an examination protocol. It means supervision and management must communicate a set directive of Operations Management everyone comprehends and has faith in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all departments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These update overview documents are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Operations Management. Every facility has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI utilizes multiple standard validation tools to guarantee that we are consistently providing the Operations Management promised with uncompromising quality. CSI's environmentally responsible products combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" assists in minimizing exposure to possibly hazardous chemicals that can threaten the health and wellness of structure occupants, visitors and the cleaning personnels plus reducing the unfavorable effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Increase Worker Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, objectives goals and processes of the Council, and it continually gathers input from USGBC subscription and outside professionals whose involvement represents a varied and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized accreditation standard that distinguishes green structures by style, building and operation from the remainder of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothing where appropriate, Encouraging clients to use just "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and clothes dryer facilities to wash micro fiber mops and clothing where applicable, Circulation of our study cards to gather occupant feedback so that we can evaluate and enhance our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where centers approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.