From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality driven organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to insure that all employees continuously reach or surpass our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Owner Occupied Facility Services strategy and operations around our customer’s requirements, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continued advancement, not just an examination protocol. It means supervisors and management must communicate a standard of Owner Occupied Facility Services the line worker comprehends and has faith in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These inspection documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Owner Occupied Facility Services. Every facility has different requirements that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI deploys several traditional validation tools to ensure that we are continually providing the Owner Occupied Facility Services promised with the best quality. CSI's environmentally accountable items coupled with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" helps in lowering exposure to possibly damaging chemicals that can endanger the health and safety of building residents, visitors and the cleansing personnels plus reducing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Employee Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing principles, objectives goals and processes of the Council, and it constantly amasses input from USGBC subscription and outside experts whose involvement represents a varied and broad union of building industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, reliable and well acknowledged accreditation requirement that distinguishes green buildings by style, building and operation from the rest of the market, is a style standard to move building construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothing where relevant, Motivating customers to utilize only "Green Sealed" consumables items, Administer center recycling programs, Install and use washer and dryer facilities to wash micro fiber mops and clothing where suitable, Circulation of our survey cards to gather occupant feedback so that we can evaluate and enhance our procedures and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.