From the beginning in 1989 CSI International, Inc. has always been a customer oriented and quality driven company. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the company to insure that we continuously reach or surpass our customer’s expectations. CSI’s senior management team has dedicated themselves to organize its Owner Occupied Facility Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a process of continuous advancement, not just an observation platform. It means supervisors and management must communicate a set directive of Owner Occupied Facility Services every employee follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These update overview documents are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Owner Occupied Facility Services. Every facility has unique challenges that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the attainment of service excellence for the customer. CSI utilizes multiple standard validation tools to ensure that we are continually delivering the Owner Occupied Facility Services promised with uncompromising quality. CSI's ecologically accountable items coupled with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in reducing direct exposure to possibly hazardous chemicals that can endanger the health and wellness of building residents, visitors and the cleansing staffs plus lowering the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Worker Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, goals goals and procedures of the Council, and it continuously amasses input from USGBC membership and outdoors professionals whose participation represents a varied and broad union of structure industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, authoritative and well acknowledged certification requirement that distinguishes green buildings by design, construction and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothes where relevant, Motivating clients to use only "Green Sealed" consumables items, Administer facility recycling programs, Install and utilize washer and clothes dryer facilities to launder micro fiber mops and clothing where suitable, Circulation of our survey cards to gather occupant feedback so that we can assess and enhance our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.