From the beginning in 1989 CSI International, Inc. has always been a customer focused and results driven organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all departments and levels of the company to make sure that all employees consistently meet or exceed our customer’s requirements. CSI’s senior management team has worked to organize its Owner Occupied Facility Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a task of continuous advancement, not just an examination protocol. What that means is supervision and management must relay a set directive of Owner Occupied Facility Services everyone comprehends and has faith in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These inspection reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Owner Occupied Facility Services. Every company has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI utilizes several traditional validation tools to ensure that we are consistently providing the Owner Occupied Facility Services promised with uncompromising quality. CSI's environmentally responsible products coupled with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in reducing direct exposure to possibly hazardous chemicals that can threaten the health and wellness of building residents, visitors and the cleaning personnels plus decreasing the unfavorable influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Increase Employee Performance, Improve Morale, Reduce Sick days and Associated Health Care Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives goals and procedures of the Council, and it continuously gathers input from USGBC subscription and outside experts whose involvement represents a diverse and broad union of structure industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized accreditation requirement that distinguishes green structures by design, building and construction and operation from the rest of the market, is a style standard to move building construction and operation towards sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning clothes where applicable, Encouraging customers to use just "Green Sealed" consumables products, Administer facility recycling programs, Set up and use washer and clothes dryer facilities to launder micro fiber mops and clothes where suitable, Distribution of our study cards to gather resident feedback so that we can evaluate and enhance our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where centers approval where possible. CSI can assist you reach LEED Certification by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.