From our start in 1989 CSI International, Inc. has been a client oriented and quality guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all facets of the organization to insure that we continuously meet or surpass our client’s needs. CSI’s upper management team has worked to organize its Quality Custodial strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee participation. Quality for CSI is a process of continued improvement, not just an observation platform. What that means is supervisors and management must communicate a set directive of Quality Custodial the line worker comprehends and has faith in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, executing training programs and acknowledging and surpassing our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These inspection reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Custodial. Every building has unique situations that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI deploys multiple standard validation tools to ensure that we are continually providing the Quality Custodial promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy working environment for every one of our staff and your building’s occupants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton required the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. The Order also clarified what green cleaning is for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the joint task of management and employees at all levels of the CSI organization. All staff is trained and held accountable to achieve the goal of minimizing the exterior’s role on the local environment and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the duty for handling, monitoring the quality or carrying out, state or condition of an institutional or industrial building"- is essential to the green cleaning perspective and important to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have actually been established by pioneers of the green cleaning movement. These concepts will help in our efforts to be great stewards of the buildings we service, their occupants, our staff members, and the total environment. Tidy for health very first and appearance second, Lessen human direct exposure to contaminants and cleansing products, Recognize cleaning as an ecological health advantage, Dedicate to occupational development of cleansing personnel, Communicate the worth of healthy buildings, Lessen moisture, particle and chemical residue when cleansing, Guarantee employee and occupant safety, Contain and lower all contaminants getting in the structure, Dispose of cleaning products in environmentally safe methods, Develop and record regular upkeep schedules.