From the beginning in 1989 CSI International, Inc. has been a customer oriented and results driven company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the organization to make sure that all employees consistently reach or surpass our client’s needs. CSI’s senior management team has dedicated themselves to organize its Quality Custodial strategy and operations around our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a process of continued enhancement, not just an observation platform. What that means is supervision and management must relay a set directive of Quality Custodial everyone understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These update overview documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Custodial. Every building has unique situations that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the client. CSI deploys several standard validation tools to ensure that we are continually providing the Quality Custodial promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy working environment for all our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also defined green cleaning for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that minimize indoor pollution while reducing environmental pollution and favor sustainable materials. Preservation of a healthy environment is the shared responsibility of supervisors and employees at every stage of the CSI organization. Every employee is trained and held accountable to achieve the goal of eliminating the exterior’s role on the local territory and to highlight and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the responsibility for managing, carrying out or supervising the quality, state or condition of an institutional or industrial structure"- is important to the green cleaning perspective and important to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have actually been established by leaders of the green cleaning motion. These concepts will assist in our efforts to be excellent stewards of the buildings we service, their occupants, our workers, and the total environment. Tidy for health first and look 2nd, Reduce human direct exposure to pollutants and cleansing items, Recognize cleansing as an ecological health advantage, Commit to occupational advancement of cleaning personnel, Interact the worth of healthy structures, Minimize chemical, moisture and particle residue when cleansing, Ensure employee and resident security, Contain and lower all pollutants entering the structure, Dispose of cleansing products in ecologically safe ways, Establish and document routine maintenance schedules.