From our start in 1989 CSI International, Inc. has always been a customer oriented and quality guided company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the company to make sure that we consistently reach or exceed our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Quality Custodial strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with high employee involvement. Quality for CSI is a task of continuous enhancement, not just an inspection program. What that means is supervision and management must enforce a standard of Quality Custodial the line worker understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These inspection reports will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Custodial. Every facility has unique situations that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Quality Custodial promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, establishes environmental requirements for cleaning up company of business, public, and institutional buildings, consisting of in-house and external cleaning services, to produce a green cleansing program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Guidance is attended to tools and products used for cleansing (exactly what is utilized for cleansing) and includes personnel training and preparation (how cleansing is done). The requirement likewise consists of emphasis on environmental improvements that lower toxicity, waste, and exposure to both structure occupants and custodial staff. The requirement can function as a tool to help business begin to do something about it to enhance their cleaning company and is offered for Green Seal accreditation. Benefits of G42: Trusted by Purchasers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Business.