From the beginning in 1989 CSI International, Inc. has been a customer oriented and results demanding company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the organization to make sure that we consistently reach or exceed our client’s needs. CSI’s senior management team has dedicated themselves to organize its Quality Custodial strategy and operations around our customer’s needs, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a challenge of continuous improvement, not just an observation platform. What that means is supervisors and management must communicate a standard of Quality Custodial everyone follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports via email or print copy. These update overview reports will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Custodial. Every facility has unique situations that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI deploys multiple traditional validation tools to guarantee that we are consistently providing the Quality Custodial promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy working environment for all our employees and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated facilities worldwide to start the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of goods that reduce indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared task of management and staff at every stage of the CSI organization. All staff is trained and held accountable to achieve the goal of reducing the exterior’s role on the local environment and to stress and practice environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the concept of stewardship-- "the responsibility for handling, performing or supervising the quality, state or condition of a commercial or institutional structure"- is important to the green cleaning perspective and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been established by pioneers of the green cleansing movement. These principles will help in our efforts to be good stewards of the buildings we service, their residents, our employees, and the general environment. Tidy for health first and look 2nd, Reduce human exposure to pollutants and cleansing items, Acknowledge cleansing as an environmental health benefit, Devote to occupational advancement of cleansing personnel, Interact the value of healthy buildings, Minimize particle, wetness and chemical residue when cleansing, Guarantee worker and resident safety, Contain and reduce all toxins getting in the building, Dispose of cleansing items in environmentally safe methods, Establish and document regular upkeep schedules.