From the beginning in 1989 CSI International, Inc. has been a client focused and quality demanding company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the company to make sure that all employees consistently meet or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Reliable Cleaning Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a process of continuous improvement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Reliable Cleaning Services the line worker comprehends and has faith in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, implementing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports via email or print copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every company has different requirements that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the client. CSI uses several standard validation tools to guarantee that we are consistently delivering the Reliable Cleaning Services promised with the best quality. CSI's environmentally accountable items combined with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in lowering exposure to possibly damaging chemicals that can endanger the health and safety of structure occupants, visitors and the cleansing staffs plus minimizing the negative influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Worker Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and processes of the Council, and it continually gathers input from USGBC subscription and outdoors specialists whose involvement represents a diverse and broad union of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized certification standard that distinguishes green structures by style, building and construction and operation from the rest of the market, is a style guideline to move structure construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothes where relevant, Motivating clients to utilize just "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and dryer facilities to launder micro fiber mops and clothing where applicable, Distribution of our study cards to collect occupant feedback so that we can assess and improve our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.