From the beginning in 1989 CSI International, Inc. has always been a client focused and quality driven company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s demands, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that we consistently meet or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Reliable Cleaning Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a way of life with high employee participation. Quality for CSI is a process of continuous improvement, not just an examination protocol. What that means is supervisors and management must relay a set directive of Reliable Cleaning Services the line worker follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for gauging job performance, implementing training programs and recognizing and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These inspection documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every facility has unique situations that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the achieving of service excellence for the client. CSI uses many traditional validation tools to guarantee that we are consistently providing the Reliable Cleaning Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will comply with its clients recycling treatments. We are accountable to establish, handle, and completely support the established Recycling Program of CSI and those of each of our clients as well as our employees. Our obligations include: Corporate and Field Management, Site Managers and Supervisors: Stimulate the interest of our employees in the significance of ecological and recycling practices, Motivate participation and foster a favorable mindset to recycling, Function as an intermediary in between CSI and our customers, Assist our clients with the application of their recycling treatments, Abide by governmental regulations concerning the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling treatments, Have a positive attitude towards waste decrease and recycling within your working area, Advise or recommend methods of lowering waste. At our Consumers' center-- All CSI staff members should follow the center's recycling program and the following steps: Use separate containers to gather recyclable papers, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for gathering recycling paper, Usage different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not get rid of non reusable gloves in the garbage containers, Recycle all packing products for our cleansing products, Talk to your Supervisor or the Recycling Organizer of the facility for any extra details concerning the facility's recycling procedures. CSI MINIMIZES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Usage different containers for garbage and recyclable products at your desk and central locations, Print double sided (saves as much as 50%), Uses paperless payroll system to relieve paper checks to help decrease the overall ecological footprint of our organization, Print only when essential, Proof checks out files for mistakes prior to printing to avoid waste, Sends e-mail memos to conserve paper, Avoids printing emails, Examines any hard copy storage, replace with a back- up hard drive for central storage, Uses email instead of sending letters by post, Switches devices off entirely at night and at weekends, Puts devices on power save where possible, Purchases resilient equipment, Has paper recycling stations next to copy machines and printers, Utilizes energy efficient light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal flow, Recycles clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Reuses incoming packaging and boxes for outbound shipments, Removes plastic drink cups from the water cooler and use multiple-use mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and cellphones.