From our inception in 1989 CSI International, Inc. has been a client oriented and results guided company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to make sure that we continuously meet or exceed our customer’s expectations. CSI’s senior management team has worked to organize its Reliable Cleaning Services strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a process of continued enhancement, not just an examination protocol. It means supervision and management must relay a set directive of Reliable Cleaning Services everyone understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for measuring job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every building has unique challenges that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the customer. CSI deploys many standard validation tools to ensure that we are consistently delivering the Reliable Cleaning Services promised with uncompromising quality. CSI takes an active role in recycling and waste reduction and will abide by its customers recycling procedures. We are accountable to develop, manage, and completely support the recognized Recycling Program of CSI and those of each of our customers as well as our workers. Our obligations include: Corporate and Field Management, Website Managers and Supervisors: Stimulate the interest of our staff members in the importance of ecological and recycling practices, Motivate involvement and foster a favorable attitude towards recycling, Function as an intermediary between CSI and our customers, Assist our customers with the application of their recycling procedures, Abide by governmental regulations concerning the reduction, reuse, recycling and healing of waste items. Company Employees: Take an active function by following the recycling treatments, Have a favorable attitude towards waste reduction and recycling within your workspace, Suggest or recommend ways of lowering waste. At our Consumers' center-- All CSI staff members should follow the center's recycling program and the following steps: Use separate containers to gather recyclable papers, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Usage different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for exclusive info, Do not throw away disposable gloves in the trash containers, Recycle all packaging products for our cleansing products, Consult with your Supervisor or the Recycling Organizer of the facility for any extra details concerning the center's recycling procedures. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and central areas, Print double sided (saves as much as 50%), Uses paperless payroll system to ease paper checks to help decrease the general ecological footprint of our company, Print only when needed, Evidence checks out documents for errors prior to printing to prevent waste, Sends out email memos to save paper, Prevents printing e-mails, Reviews any hard copy storage, change with a back- up hard disk for central storage, Uses e-mail rather of sending letters by post, Switches devices off entirely in the evening and at weekends, Puts devices on power save where possible, Purchases durable equipment, Has paper recycling stations beside photocopiers and printers, Utilizes energy efficient light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Recycles clean side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to utilize paper for more than one function, Recycles incoming product packaging and boxes for outgoing deliveries, Gets rid of plastic beverage cups from the water cooler and use reusable mugs, Fixes furnishings where possible or contribute it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.