From the beginning in 1989 CSI International, Inc. has been a client focused and results guided company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the organization to make sure that all employees consistently meet or surpass our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Reliable Cleaning Services strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee involvement. Quality for CSI is a task of continuous advancement, not just an inspection program. It means supervisors and management must enforce a set directive of Reliable Cleaning Services the line worker follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for assessing job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These analysis reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every facility has different requirements that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the attainment of service excellence for the customer. CSI utilizes multiple standard validation tools to guarantee that we are continually delivering the Reliable Cleaning Services promised with the best quality. CSI takes an active role in recycling and waste decrease and will comply with its customers recycling procedures. We are accountable to develop, manage, and totally support the established Recycling Program of CSI and those of each of our customers as well as our employees. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our workers in the significance of ecological and recycling practices, Motivate participation and cultivate a favorable attitude towards recycling, Serve as a liaison between CSI and our clients, Assist our clients with the execution of their recycling procedures, Comply with governmental guidelines worrying the decrease, reuse, recycling and recovery of waste items. Business Employees: Take an active role by following the recycling treatments, Have a favorable attitude towards waste reduction and recycling within your workspace, Suggest or suggest methods of reducing waste. At our Clients' facility-- All CSI employees must follow the facility's recycling program and the following steps: Usage different containers to gather recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for collecting recycling paper, Usage different containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive details, Do not throw away disposable gloves in the trash containers, Recycle all packing products for our cleaning products, Speak with your Supervisor or the Recycling Coordinator of the facility for any additional info relating to the center's recycling procedures. CSI DECREASES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Use separate containers for garbage and recyclable materials at your desk and main locations, Print double sided (saves up to 50%), Uses paperless payroll system to ease paper checks to assist reduce the overall environmental footprint of our organization, Print just when necessary, Evidence reads documents for errors prior to printing to prevent waste, Sends out email memos to conserve paper, Prevents printing e-mails, Reviews any hard copy storage, change with a back- up hard disk drive for centralized storage, Utilizes e-mail rather of corresponding by post, Changes devices off entirely in the evening and at weekends, Puts equipment on power save where possible, Purchases durable equipment, Has paper recycling stations beside photocopiers and printers, Uses energy effective light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Reuses tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one purpose, Reuses inbound packaging and boxes for outbound deliveries, Removes plastic drink cups from the water cooler and use reusable mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, throws caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.