From our inception in 1989 CSI International, Inc. has always been a customer oriented and quality driven organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all departments and levels of the organization to insure that we consistently meet or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Reliable Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee involvement. Quality for CSI is a task of continuous improvement, not just an observation platform. It means supervision and management must communicate a set directive of Reliable Cleaning Services the line worker follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for measuring job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These inspection reports are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every facility has different requirements that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the attainment of service excellence for the client. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Reliable Cleaning Services promised with the best quality. CSI takes an active function in recycling and waste decrease and will comply with its customers recycling treatments. We are accountable to develop, handle, and completely support the established Recycling Program of CSI and those of each of our customers as well as our staff members. Our responsibilities include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our workers in the importance of environmental and recycling practices, Encourage involvement and cultivate a positive mindset to recycling, Function as a liaison in between CSI and our customers, Help our customers with the execution of their recycling procedures, Adhere to governmental policies concerning the reduction, reuse, recycling and healing of waste items. Business Employees: Take an active function by following the recycling procedures, Have a positive attitude to waste reduction and recycling within your working area, Recommend or recommend methods of decreasing waste. At our Consumers' center-- All CSI employees must follow the center's recycling program and the following steps: Use different containers to collect recyclable papers, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Use separate containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for proprietary info, Do not get rid of non reusable gloves in the trash containers, Recycle all packaging products for our cleansing items, Consult with your Supervisor or the Recycling Organizer of the center for any additional info concerning the facility's recycling treatments. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage different containers for garbage and recyclable products at your desk and central places, Print double sided (saves as much as 50%), Uses paperless payroll system to ease paper checks to assist reduce the overall environmental footprint of our organization, Print just when essential, Evidence checks out documents for errors prior to printing to avoid waste, Sends email memos to conserve paper, Prevents printing emails, Examines any hard copy storage, replace with a back- up hard disk for centralized storage, Utilizes email instead of sending letters by post, Switches devices off entirely at night and at weekends, Puts equipment on power save where possible, Purchases durable devices, Has paper recycling stations beside copy machines and printers, Uses energy efficient light bulbs (On average they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Recycles inbound product packaging and boxes for outgoing shipments, Gets rid of plastic beverage cups from the water cooler and utilize multiple-use mugs, Fixes furniture where possible or contribute it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, throws caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.