From our start in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the company to insure that all employees consistently meet or exceed our customer’s requirements. CSI’s upper management team has committed to organize its Reliable Cleaning Services strategy and operations around our customer’s needs, and to develop and strengthen a culture with full employee participation. Quality for CSI is a process of continued advancement, not just an observation platform. What that means is supervision and management must communicate a set directive of Reliable Cleaning Services the line worker understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for evaluating job performance, implementing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every facility has different requirements that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achieving of service excellence for the client. CSI uses several standard validation tools to guarantee that we are continually providing the Reliable Cleaning Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy workplace for all our staff and your building’s occupants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. The Order also defined green cleaning for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the joint responsibility of management and employees at all levels of the CSI company. All employees are trained and held accountable to reach the goal of eliminating the exterior’s impact on the local environment and to stress and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the duty for managing, monitoring the quality or conducting, state or condition of an institutional or commercial building"- is vital to the green cleansing point of view and essential to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have been established by leaders of the green cleaning motion. These principles will help in our efforts to be good stewards of the buildings we service, their residents, our workers, and the general environment. Clean for health first and look 2nd, Decrease human direct exposure to contaminants and cleaning products, Acknowledge cleansing as an environmental health advantage, Commit to occupational advancement of cleansing workers, Interact the worth of healthy buildings, Decrease wetness, chemical and particle residue when cleansing, Ensure employee and occupant safety, Contain and minimize all toxins going into the building, Dispose of cleansing items in environmentally safe methods, Develop and document regular maintenance schedules.