From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality demanding organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the company to make sure that we consistently reach or surpass our client’s requirements. CSI’s senior management team has worked to organize its Safe Building Management strategy and operations around our customer’s needs, and to create and sustain a culture with high employee involvement. Quality for CSI is a process of continuous advancement, not just an inspection program. What that means is supervision and management must communicate a set directive of Safe Building Management every employee comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, implementing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These analysis documents are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Management. Every building has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achieving of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are consistently delivering the Safe Building Management promised with the best quality. CSI's ecologically accountable items combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" helps in reducing exposure to possibly damaging chemicals that can threaten the health and wellness of building occupants, visitors and the cleansing staffs plus decreasing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing concepts, goals objectives and processes of the Council, and it continuously garners input from USGBC subscription and outside professionals whose involvement represents a varied and broad union of building industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well acknowledged certification requirement that distinguishes green structures by style, building and construction and operation from the remainder of the market, is a style guideline to move building construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothes where applicable, Motivating clients to use only "Green Sealed" consumables products, Administer facility recycling programs, Set up and use washer and clothes dryer facilities to launder micro fiber mops and clothes where appropriate, Distribution of our study cards to gather resident feedback so that we can evaluate and enhance our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically conserving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.