From our start in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the company to make sure that we continuously meet or exceed our customer’s needs. CSI’s senior management team has worked to organize its Safe Building Management strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee participation. Quality for CSI is a task of continuous advancement, not just an examination protocol. It means supervision and management must communicate a standard of Safe Building Management every employee follows and trusts. To achieve this goal CSI has created the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, executing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Management. Every facility has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are consistently providing the Safe Building Management promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy workplace for all our staff and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities globally. The Order also established what green cleaning was for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Preservation of a healthy workplace is the shared task of management and employees at every level of the CSI company. All employees are trained and held accountable to achieve the goal of reducing the exterior’s role on the local territory and to emphasize and practice environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the idea of stewardship-- "the responsibility for handling, supervising the quality or conducting, state or condition of an institutional or commercial building"- is important to the green cleaning perspective and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been established by leaders of the green cleaning movement. These principles will assist in our efforts to be good stewards of the structures we service, their residents, our employees, and the overall environment. Clean for health very first and look 2nd, Minimize human direct exposure to impurities and cleaning products, Acknowledge cleansing as an ecological health benefit, Dedicate to occupational development of cleaning personnel, Communicate the value of healthy structures, Decrease particle, chemical and moisture residue when cleansing, Ensure employee and occupant security, Contain and reduce all pollutants entering the structure, Dispose of cleaning items in ecologically safe ways, Develop and document routine upkeep schedules.