From our start in 1989 CSI International, Inc. has always been a client oriented and results driven organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the organization to make sure that we consistently reach or exceed our client’s expectations. CSI’s upper management team has committed to organize its Single Owner Building Services strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee participation. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. What that means is supervision and management must enforce a standard of Single Owner Building Services the line worker understands and believes in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for gauging job performance, executing training programs and recognizing and surpassing our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every company has unique situations that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Single Owner Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to providing a clean and healthy place of employment for every one of our staff and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. The Order also clarified what green cleaning is for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of products that reduce indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy environment is the shared job of management and staff at every level of the CSI company. All staff is trained and held responsible to achieve the goal of reducing the exterior’s role on the local territory and to stress and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the principle of stewardship-- "the responsibility for handling, carrying out or monitoring the quality, state or condition of an institutional or commercial structure"- is vital to the green cleansing point of view and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have been developed by leaders of the green cleansing movement. These principles will assist in our efforts to be great stewards of the buildings we service, their occupants, our employees, and the total environment. Tidy for health very first and appearance second, Lessen human direct exposure to pollutants and cleaning products, Recognize cleansing as an environmental health advantage, Devote to occupational advancement of cleansing personnel, Interact the worth of healthy structures, Lessen chemical, wetness and particle residue when cleansing, Guarantee employee and occupant security, Contain and decrease all pollutants entering the structure, Dispose of cleansing products in ecologically safe ways, Develop and document regular upkeep schedules.