From our start in 1989 CSI International, Inc. has always been a customer focused and results guided company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the organization to insure that we consistently reach or surpass our client’s requirements. CSI’s upper management team has committed to organize its Single Owner Building Services strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. It means supervision and management must enforce a standard of Single Owner Building Services the line worker understands and believes in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every company has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are consistently providing the Single Owner Building Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Providers GS-42, develops ecological requirements for cleaning up service providers of industrial, public, and institutional buildings, including in-house and external cleaning company, to produce a green cleansing program that protects human health and the environment. The standard takes a systems approach with cleansing. Guidance is provided for tools and products used for cleansing (what is used for cleaning) and consists of staff training and planning (how cleansing is done). The requirement likewise includes emphasis on ecological improvements that reduce toxicity, waste, and direct exposure to both structure occupants and custodial personnel. The requirement can function as a tool to help companies begin to act to enhance their cleaning company and is offered for Green Seal certification. Advantages of G42: Relied on by Purchasers, No Conflict of Interest, Show Management, Open Doors to New Organisation.