From our start in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all facets of the organization to make sure that all employees consistently meet or exceed our client’s needs. CSI’s upper management team has worked to organize its Single Owner Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continuous advancement, not just an inspection program. It means supervisors and management must relay a standard of Single Owner Building Services the line worker comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, implementing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every building has unique challenges that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are consistently providing the Single Owner Building Services promised with the best quality. CSI's ecologically accountable products combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" assists in reducing exposure to potentially damaging chemicals that can endanger the health and wellness of building occupants, visitors and the cleansing personnels plus minimizing the negative influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Increase Worker Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing principles, objectives objectives and processes of the Council, and it continuously garners input from USGBC subscription and outside professionals whose involvement represents a varied and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, reliable and well recognized accreditation requirement that differentiates green buildings by style, building and operation from the rest of the market, is a design standard to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothing where applicable, Motivating customers to use just "Green Sealed" consumables items, Administer center recycling programs, Set up and utilize washer and dryer facilities to wash micro fiber mops and clothes where applicable, Circulation of our survey cards to gather resident feedback so that we can assess and improve our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where facilities approval where possible. CSI can help you reach LEED Certification by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.