From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality demanding organization. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the organization to insure that all employees consistently meet or surpass our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Single Owner Building Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with full employee participation. Quality for CSI is a challenge of continuous advancement, not just an inspection program. It means supervision and management must enforce a standard of Single Owner Building Services the line worker comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These update overview documents are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every facility has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the customer. CSI utilizes multiple traditional validation tools to guarantee that we are continually providing the Single Owner Building Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Solutions GS-42, develops environmental requirements for cleaning up provider of business, public, and institutional structures, including in-house and external cleaning services, to produce a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is attended to tools and items used for cleaning (what is used for cleaning) and consists of personnel training and planning (how cleaning is done). The standard also consists of focus on ecological improvements that lower toxicity, waste, and exposure to both building occupants and custodial staff. The standard can function as a tool to help companies start to do something about it to improve their cleaning service and is available for Green Seal accreditation. Benefits of G42: Relied on by Buyers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Service.