From the beginning in 1989 CSI International, Inc. has always been a customer oriented and results guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all departments and levels of the organization to insure that all employees consistently reach or surpass our customer’s requirements. CSI’s upper management team has committed to organize its Single Owner Building Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with full employee participation. Quality for CSI is a task of continued enhancement, not just an inspection program. It means supervisors and management must relay a standard of Single Owner Building Services the line worker understands and believes in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, implementing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These update overview reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every facility has different requirements that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achieving of service excellence for the client. CSI utilizes many traditional validation tools to guarantee that we are consistently providing the Single Owner Building Services promised with uncompromising quality. CSI's environmentally responsible products combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in minimizing direct exposure to potentially damaging chemicals that can endanger the health and wellness of building residents, visitors and the cleaning staffs plus lowering the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Worker Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives goals and procedures of the Council, and it continuously amasses input from USGBC membership and outdoors experts whose participation represents a diverse and broad union of building industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized accreditation standard that identifies green buildings by design, building and construction and operation from the rest of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothes where relevant, Motivating clients to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Install and use washer and dryer facilities to wash micro fiber mops and clothes where relevant, Circulation of our study cards to gather resident feedback so that we can assess and enhance our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Certification by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.