From our start in 1989 CSI International, Inc. has always been a customer oriented and quality demanding company. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to make sure that all employees continuously reach or surpass our client’s needs. CSI’s senior management team has committed to organize its Single Owner Building Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a process of continuous enhancement, not just an examination protocol. What that means is supervision and management must communicate a standard of Single Owner Building Services the line worker follows and trusts. To achieve this goal CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, executing training programs and identifying and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every facility has different requirements that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are continually delivering the Single Owner Building Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy place of employment for every one of our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the facility managers of more than 100,000 federally owned or operated buildings worldwide to begin the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the joint job of management and employees at every level of the CSI company. Every employee is trained and held responsible to reach the goal of eliminating the exterior’s impact on the local territory and to stress and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the duty for managing, monitoring the quality or performing, state or condition of an institutional or industrial building"- is vital to the green cleansing perspective and essential to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have been established by leaders of the green cleaning movement. These concepts will assist in our efforts to be excellent stewards of the structures we service, their residents, our employees, and the total environment. Tidy for health very first and look 2nd, Reduce human exposure to contaminants and cleaning products, Recognize cleansing as an environmental health benefit, Devote to occupational advancement of cleansing personnel, Communicate the value of healthy buildings, Lessen chemical, particle and wetness residue when cleansing, Guarantee worker and occupant safety, Contain and decrease all contaminants going into the structure, Dispose of cleaning products in ecologically safe methods, Establish and document regular upkeep schedules.