From our inception in 1989 CSI International, Inc. has always been a customer focused and results demanding organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all departments and levels of the company to insure that all employees consistently meet or surpass our client’s needs. CSI’s senior management team has worked to organize its Single Owner Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continued improvement, not just an observation platform. It means supervision and management must communicate a set directive of Single Owner Building Services every employee understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, executing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every building has different requirements that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the customer. CSI utilizes many standard validation tools to ensure that we are consistently providing the Single Owner Building Services promised with the best quality. CSI's ecologically responsible items paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" assists in decreasing direct exposure to potentially damaging chemicals that can endanger the health and safety of structure occupants, visitors and the cleaning staffs plus lowering the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives goals and processes of the Council, and it constantly gathers input from USGBC membership and outside experts whose involvement represents a varied and broad union of structure industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well recognized certification standard that identifies green buildings by design, construction and operation from the remainder of the market, is a style standard to move building construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothes where suitable, Motivating customers to use only "Green Sealed" consumables items, Administer facility recycling programs, Install and use washer and clothes dryer facilities to wash micro fiber mops and clothes where applicable, Distribution of our study cards to gather resident feedback so that we can examine and improve our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can assist you reach LEED Certification by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.