From the beginning in 1989 CSI International, Inc. has been a client focused and results guided company. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the company to make sure that we continuously meet or exceed our client’s requirements. CSI’s senior management team has committed to organize its Value Added Building Services strategy and operations around our customer’s requirements, and to develop and sustain a culture with high employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an observation platform. It means supervision and management must communicate a set directive of Value Added Building Services everyone understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Value Added Building Services. Every company has unique situations that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI utilizes many standard validation tools to ensure that we are continually providing the Value Added Building Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy working environment for every one of our employees and your building’s tenants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also defined green cleaning for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that minimize indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the joint task of supervisors and staff at all levels of the CSI company. Every employee is trained and held accountable to reach the goal of eliminating the exterior’s impact on the local environment and to highlight and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the obligation for managing, supervising the quality or conducting, state or condition of a business or institutional building"- is essential to the green cleansing perspective and important to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have actually been developed by pioneers of the green cleansing motion. These principles will assist in our efforts to be good stewards of the structures we service, their residents, our staff members, and the general environment. Tidy for health first and look 2nd, Decrease human direct exposure to contaminants and cleaning products, Acknowledge cleansing as an ecological health benefit, Devote to occupational development of cleansing workers, Interact the value of healthy buildings, Decrease particle, chemical and moisture residue when cleansing, Make sure worker and resident safety, Contain and decrease all toxins getting in the building, Dispose of cleaning items in environmentally safe methods, Develop and document routine maintenance schedules.