From our inception in 1989 CSI International, Inc. has been a customer focused and quality driven organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the organization to make sure that we continuously reach or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Value Added Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a task of continued improvement, not just an examination protocol. It means supervision and management must relay a set directive of Value Added Building Services every employee follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, executing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Value Added Building Services. Every company has unique challenges that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are continually delivering the Value Added Building Services promised with the best quality. CSI's environmentally accountable products paired with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" assists in decreasing exposure to possibly hazardous chemicals that can endanger the health and wellness of structure residents, visitors and the cleansing staffs plus decreasing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing concepts, objectives goals and procedures of the Council, and it continually garners input from USGBC subscription and outside professionals whose participation represents a varied and broad coalition of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well acknowledged accreditation requirement that identifies green buildings by style, construction and operation from the remainder of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning up clothing where relevant, Encouraging customers to utilize just "Green Sealed" consumables products, Administer center recycling programs, Install and use washer and dryer facilities to launder micro fiber mops and clothes where relevant, Circulation of our survey cards to gather resident feedback so that we can examine and improve our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where centers approval where possible. CSI can help you reach LEED Certification by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.