From our start in 1989 CSI International, Inc. has been a customer oriented and results driven organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all facets of the organization to make sure that all employees consistently meet or surpass our client’s requirements. CSI’s upper management team has worked to organize its Leed Green Nation Cleaning Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a challenge of continued enhancement, not just an inspection program. It means supervision and management must enforce a set directive of Leed Green Nation Cleaning Services every employee understands and believes in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Cleaning Services. Every facility has unique situations that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys many traditional validation tools to guarantee that we are continually providing the Leed Green Nation Cleaning Services promised with uncompromising quality. CSI's environmentally accountable products coupled with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in reducing direct exposure to potentially harmful chemicals that can threaten the health and safety of building residents, visitors and the cleansing staffs plus lowering the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, objectives objectives and processes of the Council, and it continuously gathers input from USGBC membership and outside experts whose involvement represents a diverse and broad coalition of structure industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well recognized certification requirement that distinguishes green structures by design, building and construction and operation from the rest of the market, is a style guideline to move structure construction and operation towards sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning clothing where applicable, Encouraging customers to utilize only "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and clothes dryer centers to wash micro fiber mops and clothes where relevant, Circulation of our survey cards to collect occupant feedback so that we can examine and improve our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically conserving where centers approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.