From the beginning in 1989 CSI International, Inc. has always been a client focused and results guided company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all departments and levels of the company to make sure that we consistently reach or surpass our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Leed Green Nation Cleaning Services strategy and operations around our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a task of continued improvement, not just an examination protocol. It means supervisors and management must communicate a standard of Leed Green Nation Cleaning Services the line worker comprehends and has faith in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, executing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These analysis reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Cleaning Services. Every building has unique challenges that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the customer. CSI deploys multiple standard validation tools to ensure that we are consistently delivering the Leed Green Nation Cleaning Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to delivering a clean and healthy place of employment for every one of our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the joint responsibility of management and employees at every level of the CSI organization. Every employee is trained and held accountable to achieve the goal of minimizing the exterior’s role on the local environment and to emphasize and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the obligation for managing, conducting or supervising the quality, state or condition of an institutional or industrial structure"- is important to the green cleaning viewpoint and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have been developed by leaders of the green cleaning movement. These principles will help in our efforts to be great stewards of the structures we service, their residents, our employees, and the total environment. Clean for health very first and look 2nd, Decrease human exposure to contaminants and cleaning items, Recognize cleaning as an ecological health benefit, Commit to occupational advancement of cleansing workers, Interact the value of healthy buildings, Minimize wetness, chemical and particle residue when cleansing, Make sure employee and resident security, Contain and minimize all toxins going into the building, Dispose of cleaning items in environmentally safe methods, Develop and record regular maintenance schedules.