From the beginning in 1989 CSI International, Inc. has always been a client focused and quality guided company. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the company to make sure that we continuously reach or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Business Building Services strategy and operations around our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. It means supervision and management must relay a standard of Business Building Services the line worker comprehends and has faith in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every facility has unique situations that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the attainment of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are continually delivering the Business Building Services promised with the best quality. CSI takes an active function in recycling and waste decrease and will abide by its clients recycling procedures. We are accountable to develop, handle, and completely support the established Recycling Program of CSI and those of each of our customers along with our employees. Our responsibilities include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our staff members in the value of ecological and recycling practices, Encourage involvement and promote a positive mindset to recycling, Act as a liaison in between CSI and our clients, Assist our customers with the execution of their recycling procedures, Abide by governmental policies worrying the reduction, reuse, recycling and recovery of waste items. Business Employees: Take an active role by following the recycling treatments, Have a favorable attitude towards waste decrease and recycling within your working area, Recommend or recommend ways of decreasing waste. At our Consumers' facility-- All CSI employees should follow the facility's recycling program and the following steps: Use different containers to gather recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Use separate containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not discard non reusable gloves in the trash containers, Recycle all packaging products for our cleaning products, Talk to your Supervisor or the Recycling Planner of the center for any additional information relating to the facility's recycling treatments. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage different containers for trash and recyclable products at your desk and main areas, Print double sided (conserves as much as 50%), Uses paperless payroll system to reduce paper checks to assist lessen the total ecological footprint of our organization, Print only when needed, Proof checks out files for errors before printing to prevent waste, Sends out email memos to save paper, Prevents printing e-mails, Evaluates any hard copy storage, change with a back- up hard disk for centralized storage, Utilizes e-mail rather of sending letters by post, Changes equipment off completely in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting devices, Has paper recycling stations next to copy machines and printers, Uses energy efficient light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal flow, Reuses clean side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one function, Recycles incoming product packaging and boxes for outgoing deliveries, Removes plastic drink cups from the water cooler and utilize reusable mugs, Fixes furniture where possible or contribute it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and smart phones.