From the beginning in 1989 CSI International, Inc. has always been a client focused and results driven company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all departments and levels of the organization to insure that we continuously meet or exceed our customer’s requirements. CSI’s upper management team has worked to organize its Business Building Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. What that means is supervisors and management must relay a standard of Business Building Services every employee comprehends and has faith in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every facility has unique challenges that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are consistently providing the Business Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy place of employment for all our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. The Order also defined green cleaning for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of goods that reduce indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the shared job of supervisors and employees at all stages of the CSI company. Every employee is trained and held accountable to reach the goal of eliminating the exterior’s role on the local environment and to highlight and practice environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the responsibility for handling, performing or monitoring the quality, state or condition of a business or institutional structure"- is vital to the green cleaning point of view and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have actually been established by leaders of the green cleansing movement. These principles will assist in our efforts to be good stewards of the structures we service, their occupants, our workers, and the general environment. Tidy for health first and appearance second, Minimize human exposure to impurities and cleansing items, Acknowledge cleansing as an ecological health advantage, Commit to occupational development of cleansing personnel, Communicate the worth of healthy buildings, Minimize chemical, particle and wetness residue when cleaning, Ensure worker and resident security, Contain and decrease all contaminants getting in the building, Dispose of cleansing products in environmentally safe ways, Establish and document regular upkeep schedules.