From our inception in 1989 CSI International, Inc. has been a customer oriented and quality driven organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all facets of the organization to insure that we consistently meet or surpass our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Business Building Services strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee participation. Quality for CSI is a challenge of continued enhancement, not just an examination protocol. What that means is supervision and management must relay a standard of Business Building Services every employee follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, executing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every building has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achievement of service excellence for the client. CSI uses several traditional validation tools to ensure that we are consistently providing the Business Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy workplace for every one of our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the facility managers of more than 100,000 federally owned or operated buildings worldwide to begin the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of goods that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy environment is the shared task of management and employees at every stage of the CSI company. All employees are trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local environment and to stress and execute environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the obligation for managing, performing or supervising the quality, state or condition of a commercial or institutional building"- is vital to the green cleaning point of view and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by pioneers of the green cleansing motion. These concepts will assist in our efforts to be great stewards of the structures we service, their residents, our staff members, and the total environment. Clean for health very first and appearance second, Minimize human exposure to impurities and cleaning products, Acknowledge cleansing as an ecological health benefit, Dedicate to occupational advancement of cleansing workers, Interact the worth of healthy structures, Decrease wetness, particle and chemical residue when cleansing, Ensure worker and occupant security, Contain and reduce all toxins entering the building, Dispose of cleansing items in ecologically safe methods, Establish and document regular maintenance schedules.