From the beginning in 1989 CSI International, Inc. has always been a client focused and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all departments and levels of the organization to insure that we consistently meet or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Business Building Services strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee participation. Quality for CSI is a task of continued improvement, not just an inspection program. It means supervision and management must relay a standard of Business Building Services the line worker comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These analysis reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every facility has unique situations that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys many standard validation tools to ensure that we are consistently providing the Business Building Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will abide by its clients recycling treatments. We are responsible to develop, handle, and totally support the recognized Recycling Program of CSI and those of each of our customers as well as our employees. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Promote the interest of our workers in the significance of environmental and recycling practices, Motivate participation and cultivate a favorable attitude to recycling, Act as a liaison in between CSI and our clients, Assist our clients with the execution of their recycling treatments, Comply with governmental regulations worrying the reduction, reuse, recycling and recovery of waste items. Business Employees: Take an active function by following the recycling procedures, Have a positive attitude to waste decrease and recycling within your working area, Advise or suggest methods of decreasing waste. At our Customers' center-- All CSI employees should follow the facility's recycling program and the following steps: Usage different containers to collect recyclable papers, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Use separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for proprietary information, Do not get rid of non reusable gloves in the garbage containers, Recycle all packaging products for our cleaning products, Talk to your Supervisor or the Recycling Planner of the facility for any extra details relating to the center's recycling treatments. CSI DECREASES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage separate containers for trash and recyclable products at your desk and main locations, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to reduce paper checks to help lessen the general environmental footprint of our organization, Print only when necessary, Evidence reads documents for errors prior to printing to avoid waste, Sends email memos to save paper, Avoids printing e-mails, Examines any paper copy storage, change with a back- up hard disk drive for central storage, Uses e-mail instead of sending letters by post, Switches devices off totally at night and at weekends, Puts equipment on power save where possible, Purchases resilient equipment, Has paper recycling stations beside photocopiers and printers, Utilizes energy efficient light bulbs (On average they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal flow, Reuses tidy side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one purpose, Reuses incoming packaging and boxes for outbound shipments, Removes plastic beverage cups from the water cooler and utilize recyclable mugs, Fixes furniture where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and cellphones.