From the beginning in 1989 CSI International, Inc. has been a client focused and results demanding company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the company to make sure that we continuously reach or exceed our client’s needs. CSI’s senior management team has worked to organize its Business Building Services strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with high employee involvement. Quality for CSI is a task of continuous enhancement, not just an examination protocol. It means supervisors and management must communicate a standard of Business Building Services every employee comprehends and has faith in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These inspection documents will provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every company has different requirements that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI utilizes several standard validation tools to ensure that we are continually delivering the Business Building Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy workplace for every one of our staff and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the facility managers of more than 100,000 federally owned or operated buildings worldwide to start the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintaining of a healthy environment is the joint responsibility of supervisors and staff at every stage of the CSI company. Every employee is trained and held responsible to reach the goal of reducing the exterior’s role on the local territory and to stress and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the concept of stewardship-- "the obligation for handling, monitoring the quality or carrying out, state or condition of an institutional or commercial structure"- is important to the green cleaning point of view and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by pioneers of the green cleansing motion. These concepts will assist in our efforts to be great stewards of the buildings we service, their residents, our employees, and the total environment. Tidy for health very first and look second, Lessen human exposure to impurities and cleaning products, Acknowledge cleaning as an environmental health benefit, Dedicate to occupational advancement of cleansing personnel, Interact the worth of healthy buildings, Reduce chemical, moisture and particle residue when cleaning, Make sure worker and resident security, Contain and lower all toxins going into the structure, Dispose of cleaning items in environmentally safe ways, Develop and record routine upkeep schedules.