From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results demanding company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all facets of the company to make sure that all employees continuously reach or exceed our client’s requirements. CSI’s senior management team has worked to organize its Business Custodial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continued improvement, not just an examination protocol. It means supervision and management must relay a standard of Business Custodial Services every employee understands and believes in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for gauging job performance, executing training programs and acknowledging and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports via email or print copy. These analysis documents will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every company has unique situations that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI utilizes several traditional validation tools to guarantee that we are continually providing the Business Custodial Services promised with the best quality. CSI's ecologically accountable products paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" helps in minimizing direct exposure to possibly damaging chemicals that can threaten the health and wellness of structure occupants, visitors and the cleaning personnels plus lowering the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Performance, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, objectives objectives and procedures of the Council, and it continually amasses input from USGBC subscription and outdoors experts whose involvement represents a diverse and broad union of building market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well recognized accreditation standard that identifies green buildings by style, building and operation from the rest of the market, is a style standard to move building construction and operation toward sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothing where relevant, Encouraging clients to utilize just "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and dryer facilities to wash micro fiber mops and clothing where appropriate, Distribution of our survey cards to collect resident feedback so that we can examine and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.