From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality guided company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the company to insure that all employees consistently reach or surpass our client’s needs. CSI’s senior management team has worked to organize its Business Custodial Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with full employee involvement. Quality for CSI is a process of continued improvement, not just an examination protocol. What that means is supervision and management must communicate a standard of Business Custodial Services everyone comprehends and has faith in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for gauging job performance, implementing training programs and identifying and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These analysis reports will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every facility has unique challenges that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI utilizes several standard validation tools to ensure that we are continually delivering the Business Custodial Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy place of employment for every one of our staff and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared task of supervisors and staff at every stage of the CSI company. All employees are trained and held responsible to achieve the goal of minimizing the exterior’s impact on the local environment and to emphasize and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the idea of stewardship-- "the obligation for handling, performing or monitoring the quality, state or condition of a industrial or institutional building"- is vital to the green cleaning point of view and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have actually been established by leaders of the green cleaning movement. These principles will help in our efforts to be good stewards of the buildings we service, their occupants, our workers, and the general environment. Clean for health very first and look 2nd, Lessen human exposure to contaminants and cleansing products, Acknowledge cleaning as an environmental health benefit, Commit to occupational development of cleansing personnel, Communicate the worth of healthy structures, Minimize particle, moisture and chemical residue when cleansing, Make sure worker and occupant security, Contain and decrease all toxins going into the structure, Dispose of cleansing products in ecologically safe methods, Establish and record routine maintenance schedules.