From our inception in 1989 CSI International, Inc. has been a customer focused and quality demanding company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the company to insure that we continuously reach or surpass our client’s expectations. CSI’s upper management team has worked to organize its Business Custodial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a process of continued improvement, not just an inspection program. What that means is supervisors and management must relay a standard of Business Custodial Services everyone follows and trusts. To achieve this goal CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for measuring job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every building has unique challenges that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the customer. CSI uses several traditional validation tools to guarantee that we are continually providing the Business Custodial Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy workplace for all our employees and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also defined green cleaning for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that minimize indoor pollution while reducing environmental pollution and favor sustainable materials. Preservation of a healthy environment is the joint task of management and employees at every level of the CSI organization. All staff is trained and held responsible to reach the goal of reducing the exterior’s role on the local environment and to highlight and practice environmentally safe, low impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the duty for handling, carrying out or monitoring the quality, state or condition of a commercial or institutional structure"- is necessary to the green cleansing point of view and important to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have been developed by pioneers of the green cleaning movement. These concepts will assist in our efforts to be excellent stewards of the buildings we service, their residents, our employees, and the total environment. Clean for health first and look second, Decrease human direct exposure to pollutants and cleaning products, Acknowledge cleansing as an environmental health advantage, Devote to occupational development of cleaning workers, Interact the worth of healthy buildings, Decrease particle, wetness and chemical residue when cleaning, Guarantee worker and occupant security, Contain and decrease all contaminants getting in the structure, Dispose of cleaning items in ecologically safe methods, Establish and record routine upkeep schedules.