From the beginning in 1989 CSI International, Inc. has been a client focused and quality guided company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to make sure that we consistently meet or surpass our client’s expectations. CSI’s senior management team has committed to organize its Business Custodial Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with full employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Business Custodial Services every employee understands and believes in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, implementing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These update overview reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every company has unique challenges that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI deploys several standard validation tools to guarantee that we are consistently delivering the Business Custodial Services promised with uncompromising quality. CSI takes an active role in recycling and waste decrease and will adhere to its clients recycling procedures. We are accountable to establish, manage, and totally support the recognized Recycling Program of CSI and those of each of our clients in addition to our staff members. Our responsibilities include: Corporate and Field Management, Site Supervisors and Supervisors: Promote the interest of our staff members in the significance of environmental and recycling practices, Encourage involvement and cultivate a positive mindset towards recycling, Act as a liaison between CSI and our clients, Help our customers with the execution of their recycling procedures, Abide by governmental guidelines worrying the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active role by following the recycling treatments, Have a positive mindset to waste decrease and recycling within your workspace, Suggest or recommend ways of reducing waste. At our Customers' center-- All CSI staff members must follow the facility's recycling program and the following steps: Use different containers to collect recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Usage separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for exclusive details, Do not throw away disposable gloves in the garbage containers, Recycle all packing materials for our cleansing items, Consult with your Manager or the Recycling Organizer of the center for any extra details concerning the center's recycling treatments. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for garbage and recyclable products at your desk and main locations, Print double sided (conserves as much as 50%), Utilizes paperless payroll system to reduce paper checks to help reduce the general environmental footprint of our organization, Print just when required, Evidence reads documents for errors prior to printing to avoid waste, Sends e-mail memos to conserve paper, Avoids printing e-mails, Evaluates any hard copy storage, change with a back- up disk drive for central storage, Utilizes email rather of corresponding by post, Changes devices off totally in the evening and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations beside copy machines and printers, Utilizes energy efficient light bulbs (Typically they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one function, Reuses incoming packaging and boxes for outbound shipments, Gets rid of plastic beverage cups from the water cooler and utilize multiple-use mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, tosses caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.