From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality guided company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the organization to insure that all employees continuously meet or exceed our client’s requirements. CSI’s senior management team has worked to organize its Business Custodial Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continued improvement, not just an observation platform. It means supervisors and management must enforce a standard of Business Custodial Services every employee understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for gauging job performance, executing training programs and identifying and exceeding our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These update overview reports are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every company has different requirements that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the achievement of service excellence for the client. CSI utilizes several standard validation tools to guarantee that we are continually delivering the Business Custodial Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will adhere to its customers recycling procedures. We are responsible to establish, manage, and fully support the recognized Recycling Program of CSI and those of each of our customers in addition to our workers. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Stimulate the interest of our employees in the value of environmental and recycling practices, Motivate participation and cultivate a favorable attitude towards recycling, Serve as a liaison between CSI and our customers, Help our customers with the application of their recycling procedures, Comply with governmental policies concerning the decrease, reuse, recycling and recovery of waste items. Business Employees: Take an active role by following the recycling procedures, Have a favorable mindset to waste decrease and recycling within your workspace, Suggest or recommend ways of decreasing waste. At our Consumers' facility-- All CSI employees should follow the facility's recycling program and the following steps: Usage separate containers to collect recyclable papers, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for collecting recycling paper, Use different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not throw away non reusable gloves in the garbage containers, Recycle all packaging products for our cleaning items, Speak with your Supervisor or the Recycling Coordinator of the center for any extra details relating to the facility's recycling treatments. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage different containers for trash and recyclable products at your desk and main areas, Print double sided (saves approximately 50%), Utilizes paperless payroll system to minimize paper checks to assist decrease the overall environmental footprint of our organization, Print just when needed, Evidence reads documents for errors before printing to avoid waste, Sends out email memos to save paper, Prevents printing emails, Evaluates any paper copy storage, replace with a back- up hard drive for centralized storage, Uses e-mail instead of corresponding by post, Switches devices off completely at night and at weekends, Puts equipment on power save where possible, Purchases resilient devices, Has paper recycling stations next to copy machines and printers, Utilizes energy effective light bulbs (On average they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Recycles clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one function, Reuses incoming product packaging and boxes for outgoing shipments, Gets rid of plastic drink cups from the water cooler and utilize reusable mugs, Repairs furniture where possible or contribute it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and smart phones.