From our inception in 1989 CSI International, Inc. has been a customer oriented and results driven organization. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the organization to make sure that all employees continuously meet or exceed our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Cleaning Services strategy and operations around our customer’s requirements, and to create and strengthen a way of life with high employee participation. Quality for CSI is a process of continuous advancement, not just an inspection program. It means supervisors and management must relay a standard of Cleaning Services every employee follows and trusts. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, executing training programs and recognizing and surpassing our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These update overview documents will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Cleaning Services. Every facility has unique challenges that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys several standard validation tools to ensure that we are consistently providing the Cleaning Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Services GS-42, develops ecological requirements for cleaning company of commercial, public, and institutional structures, including in-house and external cleaning company, to create a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleansing. Guidance is attended to tools and products used for cleaning (what is used for cleansing) and includes personnel training and planning (how cleansing is done). The standard likewise consists of focus on environmental improvements that reduce toxicity, waste, and direct exposure to both building occupants and custodial personnel. The requirement can work as a tool to help business begin to act to improve their cleaning service and is readily available for Green Seal certification. Advantages of G42: Trusted by Purchasers, No Conflict of Interest, Show Management, Open Doors to New Service.