From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and quality demanding company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the organization to make sure that all employees continuously reach or exceed our customer’s expectations. CSI’s senior management team has committed to organize its Cleaning Services strategy and operations around our customer’s needs, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continuous advancement, not just an examination protocol. It means supervisors and management must communicate a standard of Cleaning Services the line worker understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These analysis documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Cleaning Services. Every facility has unique challenges that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the customer. CSI deploys many traditional validation tools to ensure that we are consistently providing the Cleaning Services promised with uncompromising quality. CSI takes an active function in recycling and waste reduction and will adhere to its clients recycling treatments. We are accountable to develop, handle, and totally support the recognized Recycling Program of CSI and those of each of our clients as well as our staff members. Our obligations include: Corporate and Field Management, Site Managers and Supervisors: Stimulate the interest of our employees in the significance of environmental and recycling practices, Motivate involvement and promote a positive mindset towards recycling, Serve as an intermediary in between CSI and our customers, Assist our clients with the implementation of their recycling treatments, Abide by governmental regulations concerning the reduction, reuse, recycling and recovery of waste items. Business Employees: Take an active role by following the recycling treatments, Have a favorable mindset towards waste decrease and recycling within your workspace, Advise or suggest ways of lowering waste. At our Clients' center-- All CSI employees need to follow the center's recycling program and the following steps: Usage different containers to collect recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for gathering recycling paper, Use separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for proprietary info, Do not get rid of non reusable gloves in the garbage containers, Recycle all packaging products for our cleansing items, Speak with your Supervisor or the Recycling Organizer of the facility for any additional information regarding the center's recycling procedures. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use different containers for garbage and recyclable materials at your desk and main locations, Print double sided (saves up to 50%), Utilizes paperless payroll system to alleviate paper checks to assist lessen the overall ecological footprint of our company, Print only when necessary, Evidence reads files for mistakes prior to printing to avoid waste, Sends out e-mail memos to conserve paper, Avoids printing e-mails, Evaluates any paper copy storage, replace with a back- up disk drive for centralized storage, Utilizes e-mail rather of sending letters by post, Changes devices off totally at night and at weekends, Puts devices on power save where possible, Purchases resilient devices, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Usually they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Reuses tidy side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one purpose, Reuses inbound packaging and boxes for outbound shipments, Eliminates plastic drink cups from the water cooler and utilize recyclable mugs, Repairs furniture where possible or contribute it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.