From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the company to insure that all employees consistently reach or surpass our client’s needs. CSI’s senior management team has committed to organize its Cleaning Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a task of continuous improvement, not just an observation platform. What that means is supervisors and management must enforce a set directive of Cleaning Services every employee comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for assessing job performance, implementing training programs and acknowledging and surpassing our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Cleaning Services. Every building has unique challenges that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI uses several traditional validation tools to ensure that we are continually delivering the Cleaning Services promised with uncompromising quality. CSI's ecologically responsible items coupled with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in decreasing direct exposure to potentially hazardous chemicals that can threaten the health and wellness of building occupants, visitors and the cleansing personnels plus lowering the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Productivity, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals objectives and procedures of the Council, and it continuously amasses input from USGBC membership and outside experts whose involvement represents a diverse and broad union of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged certification requirement that differentiates green buildings by style, building and construction and operation from the rest of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning clothes where relevant, Encouraging clients to utilize only "Green Sealed" consumables items, Administer center recycling programs, Install and use washer and clothes dryer centers to wash micro fiber mops and clothing where relevant, Distribution of our study cards to gather resident feedback so that we can assess and improve our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally conserving where facilities approval where possible. CSI can help you reach LEED Certification by implementing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.