From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to insure that we continuously reach or exceed our client’s needs. CSI’s upper management team has dedicated themselves to organize its Facilities Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a process of continuous improvement, not just an inspection program. What that means is supervisors and management must communicate a standard of Facilities Services everyone follows and trusts. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, implementing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports by email or hard copy. These inspection reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facilities Services. Every company has different requirements that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys several traditional validation tools to guarantee that we are continually providing the Facilities Services promised with uncompromising quality. CSI's environmentally responsible items coupled with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in minimizing direct exposure to potentially damaging chemicals that can threaten the health and wellness of building occupants, visitors and the cleaning personnels plus minimizing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, objectives goals and processes of the Council, and it constantly garners input from USGBC subscription and outside experts whose participation represents a varied and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well acknowledged accreditation standard that identifies green buildings by style, building and operation from the rest of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothes where applicable, Encouraging customers to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Set up and use washer and dryer centers to wash micro fiber mops and clothing where relevant, Distribution of our study cards to collect occupant feedback so that we can assess and improve our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically conserving where centers approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.