From the beginning in 1989 CSI International, Inc. has always been a client oriented and results guided company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to make sure that we continuously meet or surpass our client’s expectations. CSI’s upper management team has worked to organize its Facility Maintenance strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. It means supervision and management must enforce a standard of Facility Maintenance every employee follows and trusts. To meet this challenge CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These inspection documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facility Maintenance. Every facility has different requirements that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the customer. CSI uses many traditional validation tools to guarantee that we are consistently providing the Facility Maintenance promised with the best quality. CSI's environmentally responsible products combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" assists in minimizing exposure to possibly damaging chemicals that can endanger the health and wellness of structure residents, visitors and the cleansing personnels plus lowering the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Worker Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, goals goals and procedures of the Council, and it continually garners input from USGBC subscription and outdoors experts whose participation represents a diverse and broad union of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged accreditation requirement that differentiates green buildings by style, construction and operation from the rest of the market, is a design standard to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothes where appropriate, Encouraging customers to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer centers to wash micro fiber mops and clothing where applicable, Circulation of our study cards to gather occupant feedback so that we can examine and enhance our processes and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically conserving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.