From our start in 1989 CSI International, Inc. has always been a client oriented and results driven organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to make sure that we consistently meet or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Green Seal Cleaning Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continued advancement, not just an inspection program. What that means is supervision and management must relay a set directive of Green Seal Cleaning Services every employee comprehends and has faith in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Cleaning Services. Every building has unique situations that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are consistently delivering the Green Seal Cleaning Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to delivering a clean and healthy place of employment for every one of our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the joint task of supervisors and staff at every stage of the CSI organization. Every staff member is trained and held accountable to reach the goal of reducing the exterior’s role on the local territory and to emphasize and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the idea of stewardship-- "the duty for managing, supervising the quality or conducting, state or condition of a industrial or institutional structure"- is necessary to the green cleansing point of view and essential to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have been developed by leaders of the green cleaning movement. These concepts will assist in our efforts to be great stewards of the structures we service, their occupants, our staff members, and the general environment. Clean for health first and look 2nd, Lessen human exposure to contaminants and cleansing items, Acknowledge cleansing as an environmental health advantage, Commit to occupational advancement of cleansing workers, Communicate the value of healthy structures, Minimize moisture, particle and chemical residue when cleaning, Make sure worker and occupant security, Contain and lower all toxins going into the building, Dispose of cleansing products in ecologically safe methods, Establish and record routine maintenance schedules.