From our start in 1989 CSI International, Inc. has always been a client oriented and results demanding organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the organization to insure that all employees continuously reach or exceed our client’s requirements. CSI’s upper management team has worked to organize its Handyman Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a process of continuous enhancement, not just an observation platform. What that means is supervision and management must enforce a standard of Handyman Services every employee follows and trusts. To reach this high mark CSI has established the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all departments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, implementing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These analysis reports are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Handyman Services. Every company has different requirements that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are continually providing the Handyman Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to delivering a clean and healthy place of employment for all our staff and your building’s occupants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also defined green cleaning for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the shared task of management and staff at every stage of the CSI organization. All employees are trained and held responsible to reach the goal of eliminating the exterior’s impact on the local environment and to stress and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the obligation for handling, carrying out or supervising the quality, state or condition of an institutional or industrial structure"- is essential to the green cleaning point of view and essential to the success of our green cleaning program. CSI is committed to follow a set of stewardship concepts that have been established by leaders of the green cleaning motion. These principles will help in our efforts to be excellent stewards of the buildings we service, their occupants, our employees, and the general environment. Clean for health very first and look second, Decrease human exposure to pollutants and cleaning items, Recognize cleaning as an environmental health advantage, Dedicate to occupational development of cleaning workers, Communicate the value of healthy buildings, Minimize particle, moisture and chemical residue when cleaning, Guarantee employee and occupant security, Contain and minimize all contaminants entering the building, Dispose of cleansing products in ecologically safe methods, Establish and record regular upkeep schedules.