From our inception in 1989 CSI International, Inc. has been a client oriented and results driven organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all facets of the company to make sure that all employees continuously meet or surpass our client’s needs. CSI’s senior management team has dedicated themselves to organize its Handyman Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continued improvement, not just an observation platform. It means supervisors and management must enforce a standard of Handyman Services the line worker comprehends and has faith in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These inspection documents are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Handyman Services. Every company has unique challenges that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI deploys several traditional validation tools to guarantee that we are consistently delivering the Handyman Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy place of employment for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the facility managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. The Order also defined green cleaning for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared task of management and employees at every level of the CSI company. All employees are trained and held accountable to reach the goal of minimizing the exterior’s role on the local territory and to highlight and execute environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the duty for managing, supervising the quality or performing, state or condition of an institutional or commercial building"- is necessary to the green cleansing viewpoint and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been developed by leaders of the green cleansing movement. These principles will help in our efforts to be excellent stewards of the buildings we service, their occupants, our staff members, and the total environment. Tidy for health first and look 2nd, Minimize human direct exposure to pollutants and cleaning products, Recognize cleaning as an ecological health benefit, Devote to occupational development of cleansing personnel, Interact the worth of healthy structures, Reduce moisture, particle and chemical residue when cleaning, Guarantee employee and resident security, Contain and decrease all pollutants going into the building, Dispose of cleaning products in ecologically safe ways, Establish and record routine maintenance schedules.