From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results driven company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that all employees consistently meet or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Operations Maintenance strategy and operations around our customer’s needs, and to develop and sustain a way of life with full employee participation. Quality for CSI is a process of continuous enhancement, not just an examination protocol. It means supervision and management must communicate a standard of Operations Maintenance every employee understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Operations Maintenance. Every building has different requirements that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are consistently delivering the Operations Maintenance promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy place of employment for all our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings worldwide to begin the use of green cleaning products. The Order also established what green cleaning was for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the joint responsibility of supervisors and employees at all stages of the CSI organization. Every staff member is trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local territory and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the responsibility for managing, carrying out or supervising the quality, state or condition of an institutional or business building"- is vital to the green cleansing point of view and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have been developed by leaders of the green cleansing motion. These concepts will help in our efforts to be excellent stewards of the structures we service, their occupants, our workers, and the overall environment. Clean for health very first and look second, Decrease human exposure to contaminants and cleaning products, Recognize cleaning as an environmental health advantage, Commit to occupational advancement of cleansing workers, Communicate the worth of healthy structures, Lessen particle, moisture and chemical residue when cleansing, Ensure employee and occupant security, Contain and reduce all pollutants getting in the building, Dispose of cleaning items in ecologically safe methods, Establish and document regular maintenance schedules.