From our inception in 1989 CSI International, Inc. has been a client oriented and results demanding company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the company to insure that all employees continuously meet or exceed our customer’s requirements. CSI’s upper management team has worked to organize its Operations Maintenance strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a process of continuous improvement, not just an inspection program. It means supervisors and management must enforce a standard of Operations Maintenance every employee comprehends and has faith in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for evaluating job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Operations Maintenance. Every facility has different requirements that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are consistently delivering the Operations Maintenance promised with uncompromising quality. CSI's ecologically accountable products paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in lowering direct exposure to potentially hazardous chemicals that can threaten the health and safety of building occupants, visitors and the cleaning staffs plus decreasing the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Employee Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing principles, goals objectives and processes of the Council, and it continuously amasses input from USGBC membership and outdoors professionals whose participation represents a diverse and broad union of building market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well acknowledged accreditation standard that distinguishes green buildings by style, construction and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning clothes where suitable, Encouraging customers to use only "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and dryer centers to wash micro fiber mops and clothes where appropriate, Circulation of our survey cards to gather resident feedback so that we can evaluate and improve our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally saving where facilities approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.