From our inception in 1989 CSI International, Inc. has always been a customer oriented and quality guided company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the organization to make sure that all employees consistently reach or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Owner Occupied Building Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Owner Occupied Building Services every employee understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, implementing training programs and acknowledging and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Owner Occupied Building Services. Every facility has unique challenges that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI uses multiple standard validation tools to ensure that we are consistently delivering the Owner Occupied Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy working environment for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. The Order also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared responsibility of supervisors and staff at every stage of the CSI organization. All staff is trained and held accountable to achieve the goal of eliminating the exterior’s impact on the local territory and to highlight and execute environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the obligation for managing, monitoring the quality or carrying out, state or condition of an institutional or industrial building"- is essential to the green cleaning point of view and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have actually been developed by leaders of the green cleaning movement. These concepts will assist in our efforts to be good stewards of the structures we service, their residents, our staff members, and the overall environment. Tidy for health very first and appearance second, Minimize human direct exposure to impurities and cleansing products, Recognize cleansing as an ecological health benefit, Dedicate to occupational development of cleaning personnel, Communicate the value of healthy structures, Decrease particle, wetness and chemical residue when cleansing, Guarantee worker and resident security, Contain and reduce all contaminants going into the building, Dispose of cleaning items in environmentally safe methods, Develop and record regular maintenance schedules.