From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and results demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the company to insure that all employees continuously meet or exceed our customer’s expectations. CSI’s senior management team has committed to organize its Reliable Custodial Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with high employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Reliable Custodial Services everyone understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, implementing training programs and acknowledging and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These update overview reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Reliable Custodial Services. Every facility has different requirements that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are continually providing the Reliable Custodial Services promised with the best quality. CSI's ecologically accountable products paired with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in reducing direct exposure to possibly damaging chemicals that can threaten the health and wellness of building residents, visitors and the cleansing personnels plus minimizing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Employee Performance, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives goals and processes of the Council, and it continuously gathers input from USGBC subscription and outdoors professionals whose involvement represents a diverse and broad coalition of building market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized certification standard that differentiates green structures by style, building and operation from the remainder of the market, is a style guideline to move structure construction and operation towards sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothing where applicable, Encouraging customers to use only "Green Sealed" consumables products, Administer center recycling programs, Install and make use of washer and dryer facilities to wash micro fiber mops and clothes where appropriate, Circulation of our survey cards to collect occupant feedback so that we can assess and improve our procedures and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.