From the beginning in 1989 CSI International, Inc. has always been a client focused and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the organization to make sure that we consistently reach or surpass our customer’s expectations. CSI’s upper management team has worked to organize its Safe Building Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee participation. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. It means supervisors and management must communicate a standard of Safe Building Services the line worker follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, executing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every facility has different requirements that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the client. CSI uses several standard validation tools to ensure that we are consistently delivering the Safe Building Services promised with the best quality. CSI's ecologically accountable products combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in reducing direct exposure to possibly harmful chemicals that can endanger the health and wellness of structure residents, visitors and the cleaning staffs plus reducing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Employee Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and processes of the Council, and it constantly gathers input from USGBC membership and outside experts whose involvement represents a varied and broad coalition of building industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged accreditation requirement that identifies green buildings by style, building and operation from the remainder of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning clothes where applicable, Encouraging clients to use only "Green Sealed" consumables products, Administer center recycling programs, Install and utilize washer and dryer centers to wash micro fiber mops and clothes where suitable, Distribution of our survey cards to gather resident feedback so that we can examine and enhance our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally saving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.