From the beginning in 1989 CSI International, Inc. has always been a client oriented and results driven company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the organization to make sure that we continuously meet or exceed our client’s needs. CSI’s senior management team has worked to organize its Safe Building Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. What that means is supervisors and management must communicate a standard of Safe Building Services every employee comprehends and has faith in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for assessing job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These update overview documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every building has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the attainment of service excellence for the client. CSI deploys several standard validation tools to guarantee that we are consistently delivering the Safe Building Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to delivering a clean and healthy working environment for all our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that minimize indoor pollution as well as reduce environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the joint responsibility of supervisors and employees at all stages of the CSI company. Every staff member is trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local environment and to stress and exercise environmentally safe, low impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the responsibility for managing, carrying out or supervising the quality, state or condition of an institutional or industrial structure"- is essential to the green cleansing viewpoint and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have actually been established by leaders of the green cleansing motion. These concepts will assist in our efforts to be excellent stewards of the structures we service, their residents, our staff members, and the overall environment. Clean for health very first and appearance 2nd, Decrease human exposure to contaminants and cleaning items, Recognize cleaning as an environmental health advantage, Devote to occupational advancement of cleaning personnel, Interact the worth of healthy structures, Minimize particle, moisture and chemical residue when cleaning, Guarantee employee and resident security, Contain and minimize all contaminants entering the building, Dispose of cleansing items in environmentally safe methods, Develop and document regular upkeep schedules.