From the beginning in 1989 CSI International, Inc. has always been a customer focused and quality demanding company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all facets of the company to insure that all employees continuously meet or exceed our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Safe Building Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a culture with full employee participation. Quality for CSI is a challenge of continuous improvement, not just an inspection program. What that means is supervisors and management must enforce a set directive of Safe Building Services the line worker understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for evaluating job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These update overview documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every facility has different requirements that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achieving of service excellence for the customer. CSI uses multiple standard validation tools to guarantee that we are consistently providing the Safe Building Services promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleaning Services GS-42, establishes environmental requirements for cleaning up provider of commercial, public, and institutional buildings, consisting of in-house and external cleaning services, to produce a green cleansing program that protects human health and the environment. The standard takes a systems approach with cleansing. Assistance is provided for tools and items used for cleansing (what is used for cleansing) and includes personnel training and planning (how cleansing is done). The requirement likewise consists of emphasis on environmental enhancements that lower toxicity, waste, and exposure to both structure occupants and custodial staff. The requirement can act as a tool to help companies start to act to improve their cleaning service and is available for Green Seal accreditation. Advantages of G42: Trusted by Buyers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Business.