From our start in 1989 CSI International, Inc. has been a customer oriented and results driven company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to make sure that we consistently meet or exceed our customer’s requirements. CSI’s senior management team has worked to organize its Safe Building Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with full employee participation. Quality for CSI is a challenge of continuous improvement, not just an observation platform. What that means is supervisors and management must relay a set directive of Safe Building Services every employee comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, implementing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every facility has unique challenges that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are continually delivering the Safe Building Services promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleansing Services GS-42, establishes environmental requirements for cleaning service providers of industrial, public, and institutional structures, consisting of in-house and external cleaning services, to develop a green cleaning program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Assistance is attended to tools and products used for cleaning (what is used for cleaning) and consists of staff training and preparation (how cleaning is done). The requirement also includes emphasis on ecological enhancements that reduce toxicity, waste, and exposure to both structure occupants and custodial personnel. The requirement can work as a tool to help companies start to do something about it to enhance their cleaning service and is available for Green Seal certification. Advantages of G42: Relied on by Purchasers, No Dispute of Interest, Show Leadership, Open Doors to New Organisation.