From our start in 1989 CSI International, Inc. has always been a client oriented and quality demanding organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the organization to insure that all employees consistently meet or surpass our client’s requirements. CSI’s upper management team has committed to organize its Safe Building Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an inspection program. It means supervisors and management must enforce a set directive of Safe Building Services everyone follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, implementing training programs and identifying and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every building has different requirements that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achievement of service excellence for the client. CSI deploys multiple standard validation tools to guarantee that we are consistently providing the Safe Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy place of employment for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton directed the building managers of more than 100,000 federally owned or operated facilities globally to begin using green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the joint responsibility of management and staff at every level of the CSI company. All employees are trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local environment and to stress and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the responsibility for managing, monitoring the quality or performing, state or condition of an institutional or commercial structure"- is necessary to the green cleansing point of view and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have actually been developed by leaders of the green cleansing movement. These principles will help in our efforts to be excellent stewards of the buildings we service, their occupants, our workers, and the total environment. Tidy for health very first and appearance second, Decrease human direct exposure to contaminants and cleansing items, Acknowledge cleansing as an environmental health benefit, Devote to occupational development of cleansing workers, Communicate the worth of healthy structures, Decrease particle, moisture and chemical residue when cleaning, Ensure employee and occupant safety, Contain and reduce all pollutants getting in the structure, Dispose of cleaning items in environmentally safe methods, Establish and record routine upkeep schedules.