From our inception in 1989 CSI International, Inc. has always been a customer oriented and quality guided company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the company to insure that all employees continuously meet or exceed our customer’s expectations. CSI’s upper management team has committed to organize its Safe Building Services strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continued enhancement, not just an inspection program. What that means is supervisors and management must enforce a set directive of Safe Building Services everyone understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These inspection documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every facility has different requirements that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the customer. CSI deploys multiple traditional validation tools to ensure that we are continually providing the Safe Building Services promised with the best quality. CSI's environmentally accountable products combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" assists in minimizing exposure to possibly harmful chemicals that can threaten the health and wellness of building occupants, visitors and the cleaning personnels plus decreasing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Employee Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and procedures of the Council, and it constantly amasses input from USGBC membership and outside specialists whose involvement represents a varied and broad coalition of building industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well acknowledged accreditation requirement that distinguishes green structures by design, construction and operation from the rest of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning up clothes where suitable, Encouraging customers to use just "Green Sealed" consumables items, Administer facility recycling programs, Install and make use of washer and dryer centers to launder micro fiber mops and clothing where suitable, Circulation of our survey cards to gather occupant feedback so that we can examine and enhance our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where centers approval where possible. CSI can help you reach LEED Certification by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.