From our inception in 1989 CSI International, Inc. has been a customer oriented and results driven company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all facets of the organization to insure that all employees consistently reach or exceed our customer’s requirements. CSI’s upper management team has committed to organize its Safe Building Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with full employee participation. Quality for CSI is a process of continued enhancement, not just an examination protocol. What that means is supervision and management must communicate a standard of Safe Building Services everyone understands and believes in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for gauging job performance, executing training programs and recognizing and exceeding our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These update overview documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every building has different requirements that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI deploys many traditional validation tools to ensure that we are continually providing the Safe Building Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Providers GS-42, establishes ecological requirements for cleaning service providers of commercial, public, and institutional structures, including in-house and external cleaning services, to create a green cleaning program that protects human health and the environment. The standard takes a systems approach with cleansing. Guidance is offered tools and products utilized for cleaning (what is used for cleansing) and consists of staff training and planning (how cleaning is done). The requirement likewise includes focus on ecological improvements that minimize toxicity, waste, and direct exposure to both building occupants and custodial staff. The standard can work as a tool to help business start to take action to enhance their cleaning service and is available for Green Seal certification. Benefits of G42: Relied on by Buyers, No Dispute of Interest, Demonstrate Management, Open Doors to New Business.