From our start in 1989 CSI International, Inc. has been a customer focused and results driven organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s demands, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our customer’s expectations. CSI’s senior management team has committed to organize its Safe Janitorial Services strategy and operations around our customer’s needs, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continued enhancement, not just an observation platform. What that means is supervision and management must relay a standard of Safe Janitorial Services everyone comprehends and has faith in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, executing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports via email or print copy. These analysis reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Janitorial Services. Every facility has different requirements that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achieving of service excellence for the customer. CSI uses several standard validation tools to guarantee that we are continually providing the Safe Janitorial Services promised with uncompromising quality. CSI's environmentally accountable products paired with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in decreasing exposure to potentially damaging chemicals that can endanger the health and wellness of building occupants, visitors and the cleansing personnels plus decreasing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is related to USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, goals goals and procedures of the Council, and it constantly gathers input from USGBC subscription and outside specialists whose involvement represents a varied and broad union of building market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well acknowledged accreditation requirement that distinguishes green structures by style, building and operation from the remainder of the market, is a style guideline to move building construction and operation towards sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothing where appropriate, Motivating clients to use only "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and clothes dryer facilities to wash micro fiber mops and clothes where relevant, Distribution of our study cards to collect occupant feedback so that we can examine and improve our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where facilities approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.