From our start in 1989 CSI International, Inc. has been a customer oriented and quality demanding company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all departments and levels of the organization to make sure that all employees consistently reach or surpass our customer’s needs. CSI’s senior management team has committed to organize its Safe Janitorial Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a task of continued improvement, not just an examination protocol. What that means is supervision and management must enforce a standard of Safe Janitorial Services every employee comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all segments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, executing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Janitorial Services. Every company has different requirements that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI uses several traditional validation tools to ensure that we are consistently providing the Safe Janitorial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy workplace for all our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also defined green cleaning for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of products that minimize indoor pollution while reducing environmental pollution and favor sustainable materials. Preservation of a healthy environment is the joint responsibility of management and employees at every stage of the CSI company. All staff is trained and held accountable to achieve the goal of minimizing the exterior’s role on the local environment and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the obligation for managing, supervising the quality or conducting, state or condition of an institutional or commercial structure"- is vital to the green cleaning point of view and essential to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have been developed by pioneers of the green cleaning motion. These concepts will assist in our efforts to be good stewards of the structures we service, their residents, our staff members, and the general environment. Tidy for health first and look 2nd, Reduce human exposure to pollutants and cleansing items, Acknowledge cleansing as an ecological health advantage, Dedicate to occupational development of cleansing workers, Interact the worth of healthy buildings, Reduce chemical, particle and wetness residue when cleaning, Ensure worker and occupant safety, Contain and reduce all toxins going into the structure, Dispose of cleaning products in environmentally safe ways, Establish and record routine upkeep schedules.