CSI International, Inc., from the start in 1989, has been a customer focused, quality driven company. CSI’s Quality Plan has as a foundation a management process and a set of disciplines that are coordinated to all departments and positions of the organization to make sure that we consistently meet, if not exceed our clients’ needs. CSI’s upper management team has committed to organize its service strategy and operations around our clients’ needs, and to build and maintain a culture with high employee participation. Quality for CSI is a state of constant advancement, not just an observation plan. It means supervisors and management must communicate a set directive of Safe Janitorial Services every employee understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for gauging job performance, executing training programs and recognizing and surpassing our customer’s expectations. The outcome is the achieving of service excellence for the customer. CSI uses several traditional validation tools to ensure that we are continually delivering the Safe Janitorial Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy workplace for every one of our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings globally to begin the use of green cleaning products. The Order also clarified what green cleaning is for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the joint job of management and employees at all stages of the CSI organization. All employees are trained and held accountable to reach the goal of minimizing the exterior’s impact on the local territory and to stress and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the obligation for managing, monitoring the quality or performing, state or condition of a industrial or institutional building"- is vital to the green cleaning point of view and important to the success of our green cleansing program. CSI is devoted to follow a set of stewardship principles that have actually been developed by pioneers of the green cleansing motion. These principles will help in our efforts to be excellent stewards of the structures we service, their residents, our workers, and the overall environment. Tidy for health very first and appearance 2nd, Decrease human exposure to impurities and cleaning items, Acknowledge cleaning as an environmental health benefit, Devote to occupational development of cleaning personnel, Communicate the worth of healthy buildings, Lessen particle, moisture and chemical residue when cleaning, Guarantee worker and occupant security, Contain and reduce all pollutants entering the building, Dispose of cleaning products in ecologically safe methods, Establish and document routine maintenance schedules.