From the beginning in 1989 CSI International, Inc. has always been a customer focused and quality guided company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all facets of the company to make sure that all employees continuously reach or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Leed Green Nation Operations strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with full employee involvement. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. It means supervisors and management must communicate a standard of Leed Green Nation Operations everyone comprehends and has faith in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These update overview reports are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Operations. Every building has unique challenges that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achievement of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are consistently delivering the Leed Green Nation Operations promised with the best quality. CSI takes an active function in recycling and waste decrease and will comply with its customers recycling procedures. We are responsible to develop, manage, and fully support the established Recycling Program of CSI and those of each of our customers in addition to our staff members. Our responsibilities include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our workers in the importance of ecological and recycling practices, Encourage participation and promote a favorable mindset to recycling, Act as a liaison between CSI and our clients, Help our clients with the execution of their recycling treatments, Adhere to governmental guidelines worrying the reduction, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling procedures, Have a positive attitude to waste decrease and recycling within your working area, Advise or recommend methods of minimizing waste. At our Consumers' facility-- All CSI staff members must follow the center's recycling program and the following steps: Usage different containers to collect recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Use separate containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for proprietary information, Do not discard non reusable gloves in the trash containers, Recycle all packaging products for our cleansing items, Seek advice from your Manager or the Recycling Planner of the facility for any extra details regarding the center's recycling treatments. CSI MINIMIZES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for garbage and recyclable products at your desk and central places, Print double sided (saves up to 50%), Utilizes paperless payroll system to ease paper checks to help lessen the general environmental footprint of our organization, Print only when necessary, Evidence reads files for mistakes before printing to avoid waste, Sends out e-mail memos to conserve paper, Prevents printing emails, Reviews any hard copy storage, change with a back- up hard disk drive for centralized storage, Utilizes email rather of sending letters by post, Switches equipment off totally at night and at weekends, Puts devices on power save where possible, Purchases long lasting devices, Has paper recycling stations next to copy machines and printers, Utilizes energy effective light bulbs (On average they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one function, Reuses inbound packaging and boxes for outbound deliveries, Removes plastic drink cups from the water cooler and utilize reusable mugs, Fixes furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.