From our start in 1989 CSI International, Inc. has been a customer focused and results driven organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the organization to make sure that all employees continuously reach or exceed our client’s requirements. CSI’s upper management team has dedicated themselves to organize its Building Management strategy and operations around our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a task of continuous advancement, not just an observation platform. What that means is supervision and management must relay a standard of Building Management the line worker comprehends and has faith in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, executing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Management. Every building has unique challenges that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achievement of service excellence for the client. CSI deploys many traditional validation tools to ensure that we are continually providing the Building Management promised with the best quality. CSI's ecologically responsible items coupled with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in lowering direct exposure to potentially harmful chemicals that can endanger the health and safety of structure residents, visitors and the cleaning personnels plus decreasing the unfavorable impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, objectives goals and procedures of the Council, and it continually garners input from USGBC membership and outdoors professionals whose involvement represents a diverse and broad coalition of structure market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well recognized certification requirement that identifies green structures by style, building and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothing where suitable, Encouraging clients to utilize only "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and dryer centers to launder micro fiber mops and clothes where appropriate, Distribution of our study cards to collect occupant feedback so that we can examine and improve our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally conserving where centers approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.