From our start in 1989 CSI International, Inc. has always been a customer oriented and quality driven company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all facets of the company to make sure that we continuously meet or surpass our client’s needs. CSI’s upper management team has dedicated themselves to organize its Business Services strategy and operations around our customer’s needs, and to develop and strengthen a culture with high employee participation. Quality for CSI is a task of continuous enhancement, not just an examination protocol. What that means is supervisors and management must relay a set directive of Business Services every employee follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all departments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, executing training programs and acknowledging and surpassing our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These update overview documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Services. Every company has unique challenges that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the achievement of service excellence for the client. CSI uses many traditional validation tools to guarantee that we are continually delivering the Business Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy working environment for all our employees and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings worldwide to begin using green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy environment is the shared job of supervisors and employees at all stages of the CSI company. All employees are trained and held accountable to reach the goal of reducing the exterior’s role on the local territory and to stress and exercise environmentally safe, low impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the responsibility for managing, monitoring the quality or carrying out, state or condition of a business or institutional building"- is vital to the green cleansing perspective and important to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have actually been established by leaders of the green cleaning movement. These principles will assist in our efforts to be great stewards of the buildings we service, their residents, our employees, and the overall environment. Clean for health very first and look second, Minimize human direct exposure to impurities and cleaning products, Acknowledge cleansing as an ecological health benefit, Devote to occupational development of cleaning personnel, Communicate the worth of healthy buildings, Lessen particle, moisture and chemical residue when cleansing, Ensure worker and resident security, Contain and reduce all toxins going into the building, Dispose of cleaning products in environmentally safe methods, Develop and document regular upkeep schedules.