From the beginning in 1989 CSI International, Inc. has always been a customer focused and results demanding company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the company to insure that we continuously meet or exceed our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Corporate Building Management strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a challenge of continued improvement, not just an examination protocol. It means supervision and management must enforce a standard of Corporate Building Management everyone understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These inspection reports will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Building Management. Every facility has different requirements that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the achieving of service excellence for the client. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Corporate Building Management promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy place of employment for all our employees and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. Executive Order 13101 also defined green cleaning for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared job of supervisors and employees at all stages of the CSI organization. Every employee is trained and held accountable to reach the goal of eliminating the exterior’s impact on the local territory and to emphasize and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the responsibility for handling, supervising the quality or conducting, state or condition of an institutional or industrial structure"- is essential to the green cleansing viewpoint and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been established by pioneers of the green cleaning motion. These concepts will help in our efforts to be excellent stewards of the structures we service, their occupants, our workers, and the overall environment. Clean for health first and appearance 2nd, Minimize human direct exposure to contaminants and cleaning items, Recognize cleaning as an environmental health advantage, Dedicate to occupational advancement of cleaning workers, Interact the value of healthy buildings, Lessen chemical, wetness and particle residue when cleaning, Make sure employee and resident safety, Contain and decrease all contaminants getting in the building, Dispose of cleaning items in ecologically safe ways, Develop and record routine upkeep schedules.