From the beginning in 1989 CSI International, Inc. has always been a customer focused and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that all employees continuously reach or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Environmentally Safe Custodial strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee participation. Quality for CSI is a task of continuous advancement, not just an observation platform. It means supervisors and management must relay a set directive of Environmentally Safe Custodial everyone understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, executing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive regular quality reports by email or hard copy. These inspection reports will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every building has unique challenges that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the attainment of service excellence for the customer. CSI uses many standard validation tools to guarantee that we are continually providing the Environmentally Safe Custodial promised with uncompromising quality. CSI's ecologically accountable products coupled with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in lowering direct exposure to possibly harmful chemicals that can threaten the health and safety of building occupants, visitors and the cleansing staffs plus minimizing the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Worker Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, objectives objectives and procedures of the Council, and it continuously amasses input from USGBC subscription and outdoors experts whose involvement represents a diverse and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well acknowledged accreditation requirement that identifies green buildings by design, building and construction and operation from the rest of the market, is a design guideline to move structure construction and operation towards sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning clothes where suitable, Encouraging customers to utilize just "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and clothes dryer centers to launder micro fiber mops and clothes where suitable, Distribution of our survey cards to gather occupant feedback so that we can examine and improve our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Certification by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.