From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results guided company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all facets of the organization to insure that all employees continuously meet or exceed our customer’s expectations. CSI’s senior management team has worked to organize its Environmentally Safe Custodial strategy and operations around our customer’s needs, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continued improvement, not just an observation platform. It means supervisors and management must relay a set directive of Environmentally Safe Custodial everyone follows and trusts. To meet this challenge CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and recognizing and surpassing our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These inspection reports will provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every building has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the attainment of service excellence for the client. CSI utilizes multiple traditional validation tools to ensure that we are continually providing the Environmentally Safe Custodial promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Services GS-42, develops environmental requirements for cleaning company of industrial, public, and institutional buildings, consisting of in-house and external cleaning services, to create a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is offered tools and products used for cleaning (exactly what is utilized for cleansing) and includes personnel training and preparation (how cleaning is done). The standard likewise consists of emphasis on environmental enhancements that decrease toxicity, waste, and exposure to both structure residents and custodial personnel. The requirement can work as a tool to help companies begin to do something about it to improve their cleaning company and is readily available for Green Seal accreditation. Benefits of G42: Trusted by Buyers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Company.