From the day our doors opened in 1989 CSI International, Inc. has been a customer focused and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our client’s expectations. CSI’s senior management team has committed to organize its Environmentally Safe Custodial strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. What that means is supervision and management must relay a standard of Environmentally Safe Custodial the line worker understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These analysis documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every facility has unique situations that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are consistently providing the Environmentally Safe Custodial promised with the best quality. CSI's environmentally responsible products paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" helps in minimizing direct exposure to potentially hazardous chemicals that can endanger the health and safety of structure occupants, visitors and the cleansing staffs plus reducing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Performance, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is an item of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives goals and procedures of the Council, and it continuously amasses input from USGBC subscription and outdoors experts whose involvement represents a diverse and broad union of building market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most extensive, authoritative and well acknowledged certification standard that distinguishes green buildings by style, construction and operation from the rest of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where suitable, Encouraging clients to utilize just "Green Sealed" consumables items, Administer center recycling programs, Install and use washer and dryer centers to wash micro fiber mops and clothing where appropriate, Circulation of our study cards to collect occupant feedback so that we can examine and enhance our procedures and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where centers approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.