From our inception in 1989 CSI International, Inc. has always been a client focused and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all facets of the company to make sure that we continuously meet or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Environmentally Safe Custodial strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a process of continued improvement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Environmentally Safe Custodial every employee comprehends and has faith in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for measuring job performance, executing training programs and recognizing and surpassing our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every building has unique challenges that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are continually delivering the Environmentally Safe Custodial promised with the best quality. CSI takes an active function in recycling and waste reduction and will comply with its clients recycling procedures. We are accountable to establish, handle, and fully support the established Recycling Program of CSI and those of each of our clients in addition to our employees. Our obligations include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our employees in the value of ecological and recycling practices, Encourage involvement and foster a favorable mindset to recycling, Serve as a liaison between CSI and our customers, Assist our clients with the application of their recycling treatments, Adhere to governmental guidelines concerning the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling treatments, Have a positive mindset towards waste reduction and recycling within your working area, Suggest or recommend ways of decreasing waste. At our Consumers' center-- All CSI workers need to follow the facility's recycling program and the following steps: Use different containers to collect recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for collecting recycling paper, Use different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for exclusive details, Do not discard disposable gloves in the trash containers, Recycle all packing products for our cleansing items, Talk to your Supervisor or the Recycling Planner of the center for any extra details relating to the center's recycling treatments. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for trash and recyclable products at your desk and main areas, Print double sided (saves approximately 50%), Utilizes paperless payroll system to alleviate paper checks to assist minimize the general environmental footprint of our organization, Print just when essential, Evidence reads files for errors before printing to prevent waste, Sends out email memos to conserve paper, Avoids printing e-mails, Reviews any hard copy storage, change with a back- up hard drive for centralized storage, Uses email rather of corresponding by post, Changes equipment off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Typically they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Recycles inbound packaging and boxes for outbound shipments, Gets rid of plastic drink cups from the water cooler and use multiple-use mugs, Repair works furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.