From the beginning in 1989 CSI International, Inc. has been a customer oriented and results driven company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all departments and levels of the organization to make sure that we consistently reach or exceed our client’s requirements. CSI’s upper management team has committed to organize its Environmentally Safe Custodial strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee participation. Quality for CSI is a process of continuous enhancement, not just an examination protocol. It means supervision and management must communicate a set directive of Environmentally Safe Custodial the line worker understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, implementing training programs and acknowledging and surpassing our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These update overview reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every facility has unique situations that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achievement of service excellence for the client. CSI uses many standard validation tools to guarantee that we are continually providing the Environmentally Safe Custodial promised with uncompromising quality. CSI takes an active role in recycling and waste decrease and will abide by its clients recycling treatments. We are accountable to establish, manage, and completely support the established Recycling Program of CSI and those of each of our clients along with our employees. Our responsibilities include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our workers in the significance of environmental and recycling practices, Motivate involvement and foster a positive attitude towards recycling, Function as an intermediary between CSI and our clients, Help our clients with the execution of their recycling procedures, Adhere to governmental regulations concerning the decrease, reuse, recycling and recovery of waste items. Company Employees: Take an active role by following the recycling procedures, Have a favorable attitude towards waste reduction and recycling within your working area, Advise or recommend ways of lowering waste. At our Clients' center-- All CSI workers need to follow the center's recycling program and the following steps: Use separate containers to gather recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Use separate containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary info, Do not throw away non reusable gloves in the garbage containers, Recycle all packing products for our cleaning items, Talk to your Manager or the Recycling Organizer of the center for any additional details regarding the center's recycling treatments. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use separate containers for trash and recyclable products at your desk and central places, Print double sided (saves up to 50%), Utilizes paperless payroll system to ease paper checks to assist minimize the general ecological footprint of our organization, Print just when needed, Proof checks out files for errors before printing to prevent waste, Sends out email memos to conserve paper, Prevents printing emails, Examines any paper copy storage, change with a back- up hard drive for centralized storage, Uses e-mail instead of corresponding by post, Switches devices off entirely in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient equipment, Has paper recycling stations beside copy machines and printers, Uses energy efficient light bulbs (Usually they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Reuses tidy side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Reuses incoming packaging and boxes for outbound shipments, Eliminates plastic beverage cups from the water cooler and use recyclable mugs, Fixes furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.