From our start in 1989 CSI International, Inc. has always been a customer focused and quality demanding organization. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the company to make sure that we continuously reach or exceed our client’s needs. CSI’s upper management team has worked to organize its Environmentally Safe Custodial strategy and operations around our customer’s requirements, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continued improvement, not just an inspection program. It means supervisors and management must relay a standard of Environmentally Safe Custodial the line worker follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for assessing job performance, executing training programs and identifying and exceeding our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These analysis reports are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every building has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys several standard validation tools to guarantee that we are continually providing the Environmentally Safe Custodial promised with uncompromising quality. CSI's ecologically responsible items coupled with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" assists in lowering exposure to potentially harmful chemicals that can endanger the health and wellness of structure occupants, visitors and the cleaning personnels plus minimizing the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Increase Worker Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing principles, goals objectives and procedures of the Council, and it constantly amasses input from USGBC subscription and outside professionals whose involvement represents a varied and broad coalition of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well acknowledged accreditation standard that identifies green structures by design, building and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning clothing where appropriate, Motivating clients to use just "Green Sealed" consumables products, Administer facility recycling programs, Install and utilize washer and clothes dryer centers to wash micro fiber mops and clothing where appropriate, Distribution of our survey cards to gather occupant feedback so that we can assess and improve our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Certification by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.