From our inception in 1989 CSI International, Inc. has always been a customer oriented and quality driven organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to make sure that we continuously reach or surpass our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Integrated Facility Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. It means supervisors and management must relay a set directive of Integrated Facility Services the line worker follows and trusts. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, implementing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These analysis reports are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every facility has unique challenges that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI utilizes multiple standard validation tools to guarantee that we are continually providing the Integrated Facility Services promised with uncompromising quality. CSI takes an active role in recycling and waste reduction and will abide by its customers recycling treatments. We are responsible to establish, handle, and totally support the established Recycling Program of CSI and those of each of our clients in addition to our workers. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our employees in the value of environmental and recycling practices, Encourage involvement and foster a favorable mindset to recycling, Function as an intermediary between CSI and our customers, Assist our clients with the implementation of their recycling treatments, Adhere to governmental policies worrying the decrease, reuse, recycling and healing of waste items. Business Employees: Take an active function by following the recycling procedures, Have a favorable attitude towards waste decrease and recycling within your working area, Advise or suggest ways of minimizing waste. At our Clients' center-- All CSI staff members should follow the facility's recycling program and the following steps: Usage separate containers to collect recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Usage separate containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for exclusive info, Do not discard disposable gloves in the garbage containers, Recycle all packing materials for our cleansing products, Talk to your Supervisor or the Recycling Organizer of the facility for any extra information concerning the center's recycling treatments. CSI DECREASES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use different containers for garbage and recyclable products at your desk and central areas, Print double sided (saves approximately 50%), Utilizes paperless payroll system to reduce paper checks to help decrease the overall environmental footprint of our company, Print just when needed, Evidence checks out documents for errors prior to printing to avoid waste, Sends out email memos to save paper, Prevents printing emails, Reviews any hard copy storage, change with a back- up hard disk for central storage, Utilizes e-mail instead of sending letters by post, Switches equipment off completely in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations next to photocopiers and printers, Utilizes energy efficient light bulbs (Typically they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Reuses clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one purpose, Reuses incoming product packaging and boxes for outbound shipments, Gets rid of plastic beverage cups from the water cooler and use reusable mugs, Repairs furniture where possible or contribute it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.