From our start in 1989 CSI International, Inc. has been a customer oriented and quality guided company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to insure that we consistently meet or surpass our customer’s expectations. CSI’s senior management team has committed to organize its Integrated Facility Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a process of continuous advancement, not just an examination protocol. It means supervision and management must enforce a set directive of Integrated Facility Services everyone understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every facility has unique situations that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are continually providing the Integrated Facility Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy workplace for all our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated facilities worldwide to start using green cleaning products. The Order also defined green cleaning for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Preservation of a healthy environment is the shared task of supervisors and staff at every stage of the CSI organization. All employees are trained and held responsible to achieve the goal of reducing the exterior’s role on the local environment and to highlight and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the idea of stewardship-- "the obligation for managing, carrying out or supervising the quality, state or condition of a business or institutional building"- is vital to the green cleansing point of view and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have actually been established by leaders of the green cleansing movement. These concepts will help in our efforts to be excellent stewards of the buildings we service, their residents, our employees, and the total environment. Tidy for health very first and look 2nd, Reduce human direct exposure to impurities and cleansing products, Acknowledge cleaning as an ecological health advantage, Dedicate to occupational advancement of cleaning personnel, Interact the value of healthy buildings, Reduce chemical, moisture and particle residue when cleaning, Guarantee employee and occupant safety, Contain and minimize all pollutants getting in the building, Dispose of cleansing items in ecologically safe ways, Establish and document regular upkeep schedules.