From our start in 1989 CSI International, Inc. has been a customer focused and results guided company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the company to insure that we continuously reach or surpass our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Integrated Facility Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continuous enhancement, not just an observation platform. What that means is supervision and management must relay a standard of Integrated Facility Services everyone understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These update overview reports are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every building has unique challenges that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI utilizes multiple standard validation tools to guarantee that we are continually delivering the Integrated Facility Services promised with the best quality. CSI's environmentally responsible items combined with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in minimizing direct exposure to possibly harmful chemicals that can endanger the health and safety of structure residents, visitors and the cleansing personnels plus decreasing the unfavorable effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Worker Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives objectives and processes of the Council, and it continually amasses input from USGBC membership and outdoors experts whose involvement represents a varied and broad union of structure industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well acknowledged certification standard that distinguishes green buildings by style, building and operation from the rest of the market, is a style standard to move building construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where appropriate, Motivating clients to utilize just "Green Sealed" consumables items, Administer facility recycling programs, Set up and make use of washer and clothes dryer centers to launder micro fiber mops and clothing where appropriate, Distribution of our survey cards to collect resident feedback so that we can examine and improve our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally saving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.