From our start in 1989 CSI International, Inc. has always been a customer focused and results demanding company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the organization to make sure that we consistently reach or exceed our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Integrated Facility Services strategy and operations around our customer’s requirements, and to develop and sustain a culture with full employee participation. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. It means supervisors and management must communicate a standard of Integrated Facility Services the line worker follows and trusts. To reach this high mark CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, implementing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These update overview documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every facility has unique challenges that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Integrated Facility Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy working environment for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also defined green cleaning for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of products that diminish indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared task of supervisors and employees at all stages of the CSI organization. All employees are trained and held responsible to achieve the goal of minimizing the exterior’s role on the local environment and to stress and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the responsibility for managing, monitoring the quality or conducting, state or condition of a commercial or institutional building"- is important to the green cleaning viewpoint and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been established by leaders of the green cleaning motion. These principles will help in our efforts to be good stewards of the buildings we service, their residents, our workers, and the general environment. Tidy for health first and look second, Lessen human direct exposure to contaminants and cleaning items, Recognize cleansing as an ecological health advantage, Commit to occupational development of cleansing workers, Communicate the value of healthy buildings, Decrease particle, chemical and wetness residue when cleaning, Make sure worker and resident safety, Contain and reduce all pollutants entering the building, Dispose of cleansing items in environmentally safe ways, Develop and record regular maintenance schedules.