From the beginning in 1989 CSI International, Inc. has been a customer oriented and quality demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all facets of the organization to insure that all employees continuously reach or surpass our client’s requirements. CSI’s upper management team has committed to organize its Integrated Facility Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with full employee participation. Quality for CSI is a task of continuous enhancement, not just an inspection program. What that means is supervisors and management must enforce a standard of Integrated Facility Services the line worker understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for measuring job performance, executing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every building has unique situations that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys many traditional validation tools to ensure that we are continually delivering the Integrated Facility Services promised with uncompromising quality. CSI takes an active function in recycling and waste reduction and will comply with its clients recycling procedures. We are accountable to establish, manage, and completely support the established Recycling Program of CSI and those of each of our customers in addition to our workers. Our obligations include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our staff members in the value of ecological and recycling practices, Encourage involvement and cultivate a positive mindset to recycling, Act as a liaison in between CSI and our customers, Help our customers with the application of their recycling treatments, Abide by governmental regulations worrying the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active function by following the recycling treatments, Have a positive mindset to waste decrease and recycling within your working area, Suggest or suggest methods of minimizing waste. At our Clients' facility-- All CSI staff members need to follow the facility's recycling program and the following steps: Usage separate containers to collect recyclable papers, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for collecting recycling paper, Use different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and put it in the recycling compactor or container for proprietary info, Do not throw away non reusable gloves in the garbage containers, Recycle all packaging products for our cleansing items, Consult with your Supervisor or the Recycling Coordinator of the facility for any additional details relating to the center's recycling procedures. CSI MINIMIZES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for garbage and recyclable products at your desk and central places, Print double sided (saves up to 50%), Utilizes paperless payroll system to ease paper checks to assist lessen the overall environmental footprint of our company, Print just when essential, Proof reads files for errors prior to printing to avoid waste, Sends email memos to conserve paper, Prevents printing emails, Reviews any hard copy storage, replace with a back- up disk drive for centralized storage, Uses email rather of corresponding by post, Changes devices off completely in the evening and at weekends, Puts devices on power save where possible, Purchases long lasting devices, Has paper recycling stations beside copy machines and printers, Uses energy efficient light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Reuses tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Reuses inbound product packaging and boxes for outbound deliveries, Removes plastic drink cups from the water cooler and use recyclable mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.