From the beginning in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that all employees continuously meet or surpass our client’s expectations. CSI’s upper management team has committed to organize its Integrated Facility Services strategy and operations around our customer’s needs, and to develop and sustain a way of life with full employee participation. Quality for CSI is a challenge of continuous advancement, not just an observation platform. What that means is supervisors and management must enforce a set directive of Integrated Facility Services the line worker understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, executing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every facility has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achievement of service excellence for the client. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Integrated Facility Services promised with the best quality. CSI's ecologically accountable products paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" helps in minimizing exposure to possibly damaging chemicals that can endanger the health and wellness of building residents, visitors and the cleansing personnels plus decreasing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing principles, goals objectives and procedures of the Council, and it continuously gathers input from USGBC subscription and outside professionals whose involvement represents a varied and broad union of building market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged certification requirement that differentiates green buildings by style, construction and operation from the rest of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning up clothes where relevant, Motivating clients to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and use washer and clothes dryer facilities to wash micro fiber mops and clothes where applicable, Circulation of our survey cards to gather occupant feedback so that we can assess and enhance our procedures and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically conserving where facilities approval where possible. CSI can help you reach LEED Certification by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.