From our inception in 1989 CSI International, Inc. has always been a customer oriented and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the company to insure that we continuously reach or surpass our client’s requirements. CSI’s senior management team has worked to organize its Integrated Facility Services strategy and operations around our customer’s needs, and to create and sustain a culture with full employee participation. Quality for CSI is a process of continuous improvement, not just an observation platform. It means supervision and management must enforce a standard of Integrated Facility Services the line worker understands and believes in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every company has unique challenges that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are continually providing the Integrated Facility Services promised with uncompromising quality. CSI's environmentally accountable items paired with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" helps in reducing exposure to potentially hazardous chemicals that can threaten the health and wellness of building occupants, visitors and the cleaning staffs plus reducing the negative influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives goals and processes of the Council, and it continuously amasses input from USGBC membership and outdoors professionals whose involvement represents a varied and broad union of building market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, authoritative and well recognized certification requirement that differentiates green structures by design, building and construction and operation from the rest of the market, is a style guideline to move building construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where suitable, Motivating clients to utilize just "Green Sealed" consumables items, Administer facility recycling programs, Set up and use washer and dryer centers to wash micro fiber mops and clothing where suitable, Distribution of our study cards to gather occupant feedback so that we can assess and improve our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally saving where centers approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.