From the beginning in 1989 CSI International, Inc. has been a customer oriented and quality demanding organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the organization to insure that all employees consistently reach or exceed our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Integrated Facility Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a process of continuous advancement, not just an examination protocol. It means supervisors and management must relay a set directive of Integrated Facility Services the line worker follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, executing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every facility has unique situations that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes many standard validation tools to ensure that we are continually providing the Integrated Facility Services promised with the best quality. CSI's environmentally accountable products paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" assists in lowering direct exposure to possibly harmful chemicals that can endanger the health and safety of structure residents, visitors and the cleansing staffs plus decreasing the negative influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Employee Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing principles, objectives goals and processes of the Council, and it continually gathers input from USGBC membership and outdoors experts whose participation represents a varied and broad union of building industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, authoritative and well recognized accreditation standard that distinguishes green structures by style, building and construction and operation from the remainder of the market, is a design guideline to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothing where appropriate, Encouraging clients to use just "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer facilities to launder micro fiber mops and clothing where relevant, Circulation of our study cards to gather occupant feedback so that we can assess and improve our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally conserving where centers approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.