From the beginning in 1989 CSI International, Inc. has been a client focused and results guided organization. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the company to insure that we consistently meet or surpass our customer’s expectations. CSI’s senior management team has dedicated themselves to organize its Integrated Facility Services strategy and operations around our customer’s needs, and to create and sustain a culture with full employee participation. Quality for CSI is a process of continuous improvement, not just an observation platform. It means supervision and management must relay a standard of Integrated Facility Services every employee comprehends and has faith in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all departments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These analysis reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Integrated Facility Services. Every facility has unique challenges that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the client. CSI deploys multiple traditional validation tools to guarantee that we are consistently delivering the Integrated Facility Services promised with uncompromising quality. CSI's ecologically responsible items combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" assists in decreasing exposure to potentially hazardous chemicals that can endanger the health and safety of building residents, visitors and the cleansing personnels plus reducing the negative influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing principles, goals goals and processes of the Council, and it continually gathers input from USGBC membership and outdoors experts whose participation represents a varied and broad union of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well acknowledged accreditation standard that differentiates green structures by design, construction and operation from the remainder of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothes where suitable, Motivating customers to use just "Green Sealed" consumables products, Administer facility recycling programs, Set up and use washer and clothes dryer facilities to launder micro fiber mops and clothes where suitable, Circulation of our study cards to collect resident feedback so that we can evaluate and improve our procedures and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically conserving where facilities approval where possible. CSI can help you reach LEED Certification by carrying out the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.