From our start in 1989 CSI International, Inc. has been a client oriented and quality demanding company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the company to make sure that we continuously reach or exceed our client’s expectations. CSI’s upper management team has worked to organize its Mechanical Operations strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with high employee involvement. Quality for CSI is a challenge of continued advancement, not just an observation platform. What that means is supervision and management must enforce a standard of Mechanical Operations everyone follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, implementing training programs and recognizing and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These analysis reports will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Mechanical Operations. Every company has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the client. CSI utilizes several standard validation tools to guarantee that we are consistently providing the Mechanical Operations promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Solutions GS-42, establishes environmental requirements for cleaning company of commercial, public, and institutional structures, including in-house and external cleaning services, to develop a green cleansing program that protects human health and the environment. The standard takes a systems approach with cleaning. Assistance is attended to tools and items utilized for cleansing (exactly what is utilized for cleaning) and includes staff training and preparation (how cleaning is done). The standard also includes emphasis on environmental improvements that decrease toxicity, waste, and direct exposure to both structure residents and custodial staff. The standard can serve as a tool to help business begin to act to enhance their cleaning service and is offered for Green Seal certification. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Service.