From the beginning in 1989 CSI International, Inc. has always been a client oriented and results demanding company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that all employees consistently reach or exceed our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Mechanical Operations strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with high employee involvement. Quality for CSI is a process of continuous improvement, not just an inspection program. It means supervision and management must relay a set directive of Mechanical Operations the line worker understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, implementing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These inspection documents are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Mechanical Operations. Every building has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the attainment of service excellence for the client. CSI uses many standard validation tools to ensure that we are continually delivering the Mechanical Operations promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, establishes ecological requirements for cleaning service providers of business, public, and institutional structures, including in-house and external cleaning services, to create a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Assistance is provided for tools and items utilized for cleansing (what is used for cleaning) and includes staff training and planning (how cleaning is done). The standard likewise consists of focus on ecological improvements that minimize toxicity, waste, and exposure to both structure residents and custodial staff. The standard can function as a tool to help companies start to act to improve their cleaning service and is readily available for Green Seal accreditation. Advantages of G42: Trusted by Purchasers, No Dispute of Interest, Demonstrate Management, Open Doors to New Organisation.