From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the organization to make sure that all employees consistently reach or exceed our client’s needs. CSI’s senior management team has worked to organize its Recycling Services strategy and operations around our customer’s requirements, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continued enhancement, not just an inspection program. What that means is supervisors and management must communicate a set directive of Recycling Services everyone comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for measuring job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These inspection documents are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Recycling Services. Every facility has different requirements that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the client. CSI uses several standard validation tools to ensure that we are continually providing the Recycling Services promised with uncompromising quality. CSI takes an active function in recycling and waste reduction and will adhere to its customers recycling procedures. We are accountable to establish, manage, and totally support the established Recycling Program of CSI and those of each of our customers as well as our staff members. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our workers in the value of environmental and recycling practices, Encourage involvement and promote a favorable mindset to recycling, Function as an intermediary in between CSI and our clients, Assist our clients with the implementation of their recycling treatments, Abide by governmental guidelines worrying the reduction, reuse, recycling and healing of waste products. Company Employees: Take an active function by following the recycling procedures, Have a favorable attitude towards waste reduction and recycling within your working area, Suggest or recommend methods of lowering waste. At our Consumers' center-- All CSI staff members must follow the center's recycling program and the following steps: Use separate containers to gather recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Use separate containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for exclusive details, Do not discard disposable gloves in the garbage containers, Recycle all packaging materials for our cleaning items, Consult with your Manager or the Recycling Planner of the facility for any extra details relating to the facility's recycling procedures. CSI DECREASES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage separate containers for garbage and recyclable products at your desk and central areas, Print double sided (conserves up to 50%), Utilizes paperless payroll system to alleviate paper checks to help reduce the total environmental footprint of our organization, Print just when required, Evidence checks out documents for mistakes before printing to prevent waste, Sends out email memos to save paper, Avoids printing e-mails, Reviews any paper copy storage, replace with a back- up hard disk for centralized storage, Utilizes email rather of sending letters by post, Switches equipment off entirely at night and at weekends, Puts equipment on power save where possible, Purchases long lasting devices, Has paper recycling stations next to copy machines and printers, Utilizes energy effective light bulbs (Typically they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Recycles clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one purpose, Reuses inbound product packaging and boxes for outgoing deliveries, Eliminates plastic drink cups from the water cooler and use multiple-use mugs, Repairs furniture where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.