From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and results guided organization. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to make sure that we continuously reach or exceed our client’s requirements. CSI’s senior management team has worked to organize its Safe Facility Management strategy and operations around our customer’s requirements, and to develop and sustain a culture with high employee participation. Quality for CSI is a challenge of continuous advancement, not just an inspection program. What that means is supervision and management must enforce a set directive of Safe Facility Management everyone follows and trusts. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, executing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Facility Management. Every facility has unique situations that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are continually providing the Safe Facility Management promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to providing a clean and healthy working environment for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated facilities globally to begin the use of green cleaning products. The Order also defined green cleaning for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the joint responsibility of management and staff at all stages of the CSI organization. Every employee is trained and held responsible to achieve the goal of reducing the exterior’s role on the local territory and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the duty for managing, monitoring the quality or performing, state or condition of an institutional or business structure"- is vital to the green cleaning point of view and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been developed by leaders of the green cleaning motion. These concepts will help in our efforts to be good stewards of the buildings we service, their occupants, our staff members, and the overall environment. Clean for health first and look second, Lessen human direct exposure to impurities and cleaning products, Recognize cleaning as an environmental health advantage, Dedicate to occupational development of cleaning workers, Communicate the value of healthy buildings, Lessen chemical, particle and wetness residue when cleansing, Make sure worker and occupant security, Contain and lower all toxins entering the structure, Dispose of cleansing items in ecologically safe methods, Establish and document regular maintenance schedules.