From our inception in 1989 CSI International, Inc. has been a customer focused and results guided organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all facets of the organization to make sure that all employees consistently reach or exceed our client’s expectations. CSI’s upper management team has worked to organize its Business Building Management strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with high employee participation. Quality for CSI is a process of continued advancement, not just an examination protocol. It means supervisors and management must communicate a standard of Business Building Management the line worker follows and trusts. To reach this high mark CSI has established the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These inspection reports are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Management. Every facility has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are continually delivering the Business Building Management promised with uncompromising quality. CSI's environmentally accountable items combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" helps in lowering exposure to possibly harmful chemicals that can endanger the health and wellness of structure occupants, visitors and the cleaning personnels plus decreasing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and procedures of the Council, and it constantly amasses input from USGBC membership and outdoors specialists whose participation represents a varied and broad union of structure industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged certification standard that identifies green structures by design, construction and operation from the rest of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning clothing where relevant, Encouraging clients to utilize just "Green Sealed" consumables products, Administer facility recycling programs, Install and utilize washer and clothes dryer facilities to wash micro fiber mops and clothing where appropriate, Distribution of our survey cards to gather occupant feedback so that we can assess and improve our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically saving where facilities approval where possible. CSI can help you reach LEED Certification by implementing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.