From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality driven company. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to make sure that all employees continuously meet or surpass our customer’s expectations. CSI’s senior management team has committed to organize its Business Building Management strategy and operations around our customer’s requirements, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an observation platform. What that means is supervision and management must communicate a set directive of Business Building Management everyone understands and believes in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, executing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These analysis reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Management. Every building has unique challenges that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are consistently providing the Business Building Management promised with the best quality. CSI's environmentally responsible items paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" helps in decreasing exposure to potentially damaging chemicals that can endanger the health and safety of structure residents, visitors and the cleansing personnels plus reducing the unfavorable influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is related to USGBC and supports and advances the Council's mission, it is consistent with the governing principles, goals objectives and procedures of the Council, and it continuously gathers input from USGBC subscription and outdoors experts whose involvement represents a varied and broad union of building industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged accreditation requirement that distinguishes green structures by style, construction and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning clothes where applicable, Motivating customers to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and utilize washer and dryer centers to wash micro fiber mops and clothes where appropriate, Distribution of our survey cards to collect occupant feedback so that we can assess and improve our procedures and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.