From the beginning in 1989 CSI International, Inc. has been a client oriented and results guided company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to make sure that all employees continuously meet or surpass our customer’s needs. CSI’s upper management team has committed to organize its Business Building Management strategy and operations around our customer’s needs, and to develop and sustain a culture with high employee participation. Quality for CSI is a task of continued improvement, not just an inspection program. What that means is supervision and management must enforce a standard of Business Building Management every employee follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, implementing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These analysis documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Management. Every company has unique challenges that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the client. CSI uses many traditional validation tools to ensure that we are continually providing the Business Building Management promised with the best quality. CSI's ecologically responsible items combined with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in reducing direct exposure to possibly damaging chemicals that can threaten the health and wellness of building occupants, visitors and the cleansing staffs plus lowering the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Worker Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing principles, goals objectives and procedures of the Council, and it continually garners input from USGBC membership and outside experts whose involvement represents a varied and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged accreditation standard that distinguishes green buildings by design, building and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothes where suitable, Motivating customers to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Set up and use washer and clothes dryer facilities to wash micro fiber mops and clothes where applicable, Distribution of our study cards to gather occupant feedback so that we can evaluate and improve our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically conserving where centers approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.