From our inception in 1989 CSI International, Inc. has always been a client oriented and results driven organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the company to make sure that we continuously meet or exceed our client’s needs. CSI’s upper management team has committed to organize its Business Facility Operations strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a process of continued advancement, not just an observation platform. It means supervision and management must enforce a set directive of Business Facility Operations the line worker comprehends and has faith in. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Facility Operations. Every facility has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the attainment of service excellence for the client. CSI deploys multiple traditional validation tools to ensure that we are consistently delivering the Business Facility Operations promised with uncompromising quality. CSI's environmentally accountable products coupled with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in decreasing direct exposure to possibly hazardous chemicals that can threaten the health and safety of structure residents, visitors and the cleansing personnels plus decreasing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, objectives goals and processes of the Council, and it continuously gathers input from USGBC subscription and outside professionals whose participation represents a varied and broad union of building industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most substantial, reliable and well acknowledged certification standard that differentiates green structures by style, building and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothes where appropriate, Encouraging customers to use just "Green Sealed" consumables products, Administer facility recycling programs, Install and utilize washer and dryer facilities to launder micro fiber mops and clothing where relevant, Circulation of our survey cards to collect occupant feedback so that we can assess and enhance our procedures and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally saving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.