From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality demanding organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our customer’s requirements. CSI’s upper management team has worked to organize its Business Facility Operations strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with high employee participation. Quality for CSI is a challenge of continuous improvement, not just an observation platform. It means supervisors and management must enforce a set directive of Business Facility Operations every employee understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for assessing job performance, implementing training programs and recognizing and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These inspection documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Facility Operations. Every building has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the attainment of service excellence for the client. CSI utilizes several traditional validation tools to guarantee that we are consistently providing the Business Facility Operations promised with the best quality. CSI's environmentally responsible items paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" assists in minimizing direct exposure to potentially damaging chemicals that can endanger the health and safety of building residents, visitors and the cleaning staffs plus reducing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Employee Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and procedures of the Council, and it continuously amasses input from USGBC membership and outdoors professionals whose involvement represents a diverse and broad coalition of building industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well acknowledged accreditation standard that distinguishes green structures by design, construction and operation from the rest of the market, is a design standard to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning clothes where applicable, Encouraging clients to use only "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and clothes dryer facilities to launder micro fiber mops and clothing where applicable, Distribution of our survey cards to gather resident feedback so that we can evaluate and improve our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally conserving where centers approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.