From our start in 1989 CSI International, Inc. has been a client oriented and quality demanding company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the company to make sure that all employees consistently meet or exceed our client’s requirements. CSI’s senior management team has worked to organize its Corporate Building Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continuous improvement, not just an observation platform. What that means is supervisors and management must relay a standard of Corporate Building Services every employee understands and believes in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for measuring job performance, implementing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Building Services. Every company has different requirements that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are continually delivering the Corporate Building Services promised with the best quality. CSI's ecologically accountable items paired with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in decreasing direct exposure to potentially damaging chemicals that can threaten the health and safety of building residents, visitors and the cleansing staffs plus minimizing the unfavorable impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and processes of the Council, and it constantly garners input from USGBC subscription and outside experts whose involvement represents a varied and broad coalition of structure market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged accreditation standard that distinguishes green structures by design, construction and operation from the rest of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothes where suitable, Encouraging clients to utilize only "Green Sealed" consumables items, Administer center recycling programs, Set up and utilize washer and clothes dryer centers to wash micro fiber mops and clothes where appropriate, Distribution of our survey cards to gather occupant feedback so that we can evaluate and enhance our procedures and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where centers approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.