From our start in 1989 CSI International, Inc. has always been a client oriented and results guided company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that all employees consistently meet or surpass our client’s needs. CSI’s senior management team has committed to organize its Corporate Building Services strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a process of continued enhancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Corporate Building Services every employee understands and believes in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, executing training programs and identifying and surpassing our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Building Services. Every facility has different requirements that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes multiple traditional validation tools to ensure that we are continually providing the Corporate Building Services promised with the best quality. CSI's ecologically responsible items coupled with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" helps in reducing direct exposure to possibly damaging chemicals that can threaten the health and safety of building residents, visitors and the cleansing staffs plus minimizing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, goals objectives and procedures of the Council, and it continuously garners input from USGBC membership and outdoors professionals whose involvement represents a varied and broad coalition of building industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well acknowledged certification requirement that differentiates green buildings by design, construction and operation from the remainder of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning up clothing where relevant, Encouraging customers to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Set up and utilize washer and dryer facilities to launder micro fiber mops and clothes where applicable, Circulation of our study cards to gather occupant feedback so that we can assess and enhance our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.