From our inception in 1989 CSI International, Inc. has been a client oriented and results guided organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all facets of the company to make sure that we continuously reach or exceed our client’s needs. CSI’s upper management team has dedicated themselves to organize its Corporate Facility Maintenance strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a process of continued advancement, not just an examination protocol. What that means is supervision and management must relay a set directive of Corporate Facility Maintenance the line worker follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for gauging job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These analysis reports will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Facility Maintenance. Every building has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the attainment of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are consistently delivering the Corporate Facility Maintenance promised with the best quality. CSI's environmentally responsible items combined with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in lowering direct exposure to possibly harmful chemicals that can threaten the health and safety of building residents, visitors and the cleansing staffs plus decreasing the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Worker Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives objectives and procedures of the Council, and it continuously amasses input from USGBC subscription and outside experts whose involvement represents a diverse and broad union of building industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well recognized accreditation standard that differentiates green buildings by style, construction and operation from the rest of the market, is a style guideline to move building construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothing where appropriate, Encouraging clients to utilize only "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and dryer facilities to launder micro fiber mops and clothes where applicable, Distribution of our study cards to gather occupant feedback so that we can examine and improve our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically saving where centers approval where possible. CSI can assist you reach LEED Certification by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.