From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and results demanding company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that all employees continuously meet or exceed our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Custodial Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a task of continued advancement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Custodial Services every employee understands and believes in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These analysis documents are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Custodial Services. Every building has unique challenges that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the client. CSI uses many traditional validation tools to ensure that we are continually delivering the Custodial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy working environment for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that diminish indoor pollution while reducing environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the shared responsibility of management and employees at all stages of the CSI organization. Every staff member is trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local environment and to highlight and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the obligation for handling, monitoring the quality or conducting, state or condition of an institutional or business structure"- is important to the green cleansing point of view and integral to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been developed by pioneers of the green cleaning movement. These principles will help in our efforts to be excellent stewards of the structures we service, their occupants, our workers, and the general environment. Tidy for health very first and look 2nd, Decrease human direct exposure to impurities and cleaning items, Recognize cleaning as an ecological health benefit, Dedicate to occupational development of cleansing workers, Interact the worth of healthy buildings, Minimize particle, moisture and chemical residue when cleansing, Ensure worker and occupant security, Contain and reduce all pollutants going into the building, Dispose of cleaning items in ecologically safe methods, Develop and record regular upkeep schedules.