From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and quality demanding company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that we continuously meet or surpass our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Custodial Services strategy and operations around our customer’s requirements, and to create and strengthen a way of life with full employee participation. Quality for CSI is a task of continued enhancement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Custodial Services every employee understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These analysis reports will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Custodial Services. Every facility has unique challenges that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are continually delivering the Custodial Services promised with uncompromising quality. CSI takes an active role in recycling and waste decrease and will adhere to its clients recycling procedures. We are responsible to establish, manage, and completely support the recognized Recycling Program of CSI and those of each of our clients along with our employees. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Promote the interest of our staff members in the value of ecological and recycling practices, Encourage participation and promote a positive mindset to recycling, Function as an intermediary in between CSI and our customers, Assist our clients with the implementation of their recycling procedures, Abide by governmental guidelines worrying the decrease, reuse, recycling and healing of waste items. Business Employees: Take an active function by following the recycling treatments, Have a positive mindset towards waste decrease and recycling within your working area, Advise or recommend methods of lowering waste. At our Clients' facility-- All CSI staff members need to follow the facility's recycling program and the following steps: Use different containers to gather recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Use different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for exclusive information, Do not throw away disposable gloves in the garbage containers, Recycle all packaging products for our cleansing products, Speak with your Supervisor or the Recycling Organizer of the center for any additional information relating to the facility's recycling procedures. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and main locations, Print double sided (conserves approximately 50%), Uses paperless payroll system to ease paper checks to help lessen the overall environmental footprint of our organization, Print only when essential, Proof checks out documents for errors before printing to prevent waste, Sends e-mail memos to conserve paper, Prevents printing emails, Evaluates any hard copy storage, replace with a back- up hard disk for central storage, Uses e-mail instead of corresponding by post, Changes equipment off completely at night and at weekends, Puts devices on power save where possible, Purchases resilient equipment, Has paper recycling stations next to copy machines and printers, Uses energy effective light bulbs (Typically they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles clean side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one purpose, Recycles inbound packaging and boxes for outgoing deliveries, Eliminates plastic beverage cups from the water cooler and utilize reusable mugs, Repair works furniture where possible or donate it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.