From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and results driven organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the company to make sure that all employees consistently reach or surpass our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Custodial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a task of continuous enhancement, not just an observation platform. It means supervision and management must relay a set directive of Custodial Services every employee follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all departments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These inspection documents are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Custodial Services. Every facility has unique situations that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the client. CSI utilizes several traditional validation tools to ensure that we are consistently providing the Custodial Services promised with the best quality. CSI takes an active role in recycling and waste decrease and will comply with its customers recycling procedures. We are accountable to develop, handle, and fully support the recognized Recycling Program of CSI and those of each of our clients in addition to our workers. Our responsibilities include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our employees in the value of ecological and recycling practices, Motivate involvement and foster a favorable attitude to recycling, Act as an intermediary in between CSI and our clients, Help our clients with the application of their recycling procedures, Abide by governmental policies worrying the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active role by following the recycling treatments, Have a favorable attitude to waste reduction and recycling within your working area, Recommend or suggest methods of minimizing waste. At our Clients' facility-- All CSI employees need to follow the center's recycling program and the following steps: Usage separate containers to gather recyclable papers, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for collecting recycling paper, Usage different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for proprietary details, Do not get rid of disposable gloves in the trash containers, Recycle all packing products for our cleansing products, Speak with your Supervisor or the Recycling Coordinator of the center for any extra information regarding the center's recycling treatments. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage different containers for trash and recyclable products at your desk and central areas, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to relieve paper checks to help minimize the general ecological footprint of our organization, Print only when required, Evidence checks out files for mistakes before printing to avoid waste, Sends email memos to conserve paper, Prevents printing emails, Evaluates any hard copy storage, change with a back- up hard drive for central storage, Utilizes email rather of corresponding by post, Switches devices off entirely at night and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy efficient light bulbs (Typically they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one function, Recycles inbound packaging and boxes for outbound shipments, Gets rid of plastic drink cups from the water cooler and use multiple-use mugs, Repairs furnishings where possible or donate it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.