From the beginning in 1989 CSI International, Inc. has been a client oriented and results driven company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the organization to make sure that we consistently meet or exceed our customer’s expectations. CSI’s upper management team has committed to organize its Custodial Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continued enhancement, not just an observation platform. What that means is supervision and management must relay a set directive of Custodial Services the line worker comprehends and has faith in. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, implementing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These update overview documents will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Custodial Services. Every facility has unique challenges that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achieving of service excellence for the customer. CSI deploys several traditional validation tools to guarantee that we are consistently providing the Custodial Services promised with uncompromising quality. CSI's environmentally accountable products combined with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" assists in minimizing direct exposure to potentially damaging chemicals that can threaten the health and wellness of structure occupants, visitors and the cleansing personnels plus minimizing the unfavorable impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Worker Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and processes of the Council, and it constantly amasses input from USGBC membership and outdoors professionals whose involvement represents a varied and broad coalition of building industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well recognized certification requirement that distinguishes green buildings by design, building and construction and operation from the remainder of the market, is a design standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothing where suitable, Encouraging clients to utilize just "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and clothes dryer facilities to wash micro fiber mops and clothes where relevant, Distribution of our survey cards to collect resident feedback so that we can examine and enhance our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally conserving where facilities approval where possible. CSI can help you reach LEED Certification by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.