From our inception in 1989 CSI International, Inc. has been a customer focused and quality demanding company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the company to insure that all employees consistently reach or exceed our client’s expectations. CSI’s senior management team has committed to organize its Environmentally Friendly Custodial strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee participation. Quality for CSI is a process of continuous advancement, not just an inspection program. What that means is supervisors and management must relay a set directive of Environmentally Friendly Custodial the line worker follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all segments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for gauging job performance, implementing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These analysis documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Custodial. Every company has unique challenges that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys multiple standard validation tools to ensure that we are consistently providing the Environmentally Friendly Custodial promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Services GS-42, develops environmental requirements for cleaning up company of commercial, public, and institutional buildings, consisting of in-house and external cleaning services, to produce a green cleansing program that protects human health and the environment. The standard takes a systems approach with cleaning. Assistance is attended to tools and products used for cleaning (exactly what is utilized for cleaning) and consists of personnel training and preparation (how cleansing is done). The standard also includes focus on ecological enhancements that reduce toxicity, waste, and exposure to both structure occupants and custodial personnel. The requirement can function as a tool to help companies start to act to improve their cleaning service and is available for Green Seal certification. Benefits of G42: Relied on by Purchasers, No Dispute of Interest, Demonstrate Management, Open Doors to New Company.