From the beginning in 1989 CSI International, Inc. has always been a customer oriented and results guided company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to insure that all employees consistently reach or exceed our customer’s expectations. CSI’s senior management team has committed to organize its Environmentally Friendly Custodial strategy and operations around our customer’s needs, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a task of continuous advancement, not just an inspection program. It means supervisors and management must relay a set directive of Environmentally Friendly Custodial the line worker comprehends and has faith in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, implementing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Custodial. Every company has unique situations that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achievement of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are consistently providing the Environmentally Friendly Custodial promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, develops ecological requirements for cleaning company of industrial, public, and institutional buildings, including in-house and external cleaning company, to develop a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleaning. Assistance is offered tools and items utilized for cleaning (what is used for cleaning) and includes staff training and preparation (how cleansing is done). The requirement also includes focus on environmental enhancements that decrease toxicity, waste, and direct exposure to both structure occupants and custodial staff. The requirement can serve as a tool to help companies begin to take action to improve their cleaning service and is available for Green Seal accreditation. Advantages of G42: Trusted by Purchasers, No Conflict of Interest, Show Leadership, Open Doors to New Service.