From our inception in 1989 CSI International, Inc. has been a client oriented and results demanding company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the organization to make sure that all employees continuously reach or surpass our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Environmentally Safe Cleaning strategy and operations to be in line with our customer’s requirements, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a task of continued advancement, not just an examination protocol. What that means is supervision and management must relay a standard of Environmentally Safe Cleaning every employee comprehends and has faith in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Cleaning. Every facility has unique challenges that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the client. CSI utilizes several traditional validation tools to ensure that we are continually providing the Environmentally Safe Cleaning promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, establishes environmental requirements for cleaning up company of commercial, public, and institutional buildings, consisting of in-house and external cleaning services, to produce a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleaning. Guidance is provided for tools and items utilized for cleaning (exactly what is used for cleaning) and consists of staff training and planning (how cleaning is done). The standard also consists of emphasis on ecological improvements that decrease toxicity, waste, and direct exposure to both building residents and custodial personnel. The standard can serve as a tool to help companies start to act to enhance their cleaning company and is available for Green Seal accreditation. Benefits of G42: Relied on by Purchasers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Organisation.