From our start in 1989 CSI International, Inc. has been a client oriented and quality driven company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all departments and levels of the company to insure that we continuously reach or surpass our customer’s needs. CSI’s senior management team has committed to organize its Facilities Operations strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a task of continued enhancement, not just an inspection program. It means supervisors and management must communicate a set directive of Facilities Operations everyone understands and believes in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These update overview reports are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facilities Operations. Every company has unique challenges that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the client. CSI uses many standard validation tools to ensure that we are continually delivering the Facilities Operations promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy place of employment for every one of our employees and your building’s tenants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated facilities globally to start the use of green cleaning products. The Order also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that reduce indoor pollution while reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the joint job of management and staff at every level of the CSI company. All staff is trained and held responsible to achieve the goal of minimizing the exterior’s impact on the local environment and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the responsibility for handling, performing or supervising the quality, state or condition of a commercial or institutional building"- is necessary to the green cleansing perspective and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have actually been developed by pioneers of the green cleaning motion. These principles will assist in our efforts to be good stewards of the structures we service, their residents, our employees, and the general environment. Clean for health very first and appearance second, Decrease human exposure to pollutants and cleansing items, Acknowledge cleansing as an ecological health benefit, Commit to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Reduce chemical, particle and moisture residue when cleansing, Make sure employee and resident safety, Contain and lower all toxins getting in the building, Dispose of cleansing items in ecologically safe methods, Establish and record routine upkeep schedules.