From our start in 1989 CSI International, Inc. has always been a customer oriented and quality driven company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the organization to insure that all employees consistently meet or surpass our client’s needs. CSI’s upper management team has dedicated themselves to organize its Green Seal Janitorial Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee participation. Quality for CSI is a process of continued advancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Green Seal Janitorial Services the line worker follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for gauging job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These inspection documents are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Janitorial Services. Every building has different requirements that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achievement of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are consistently providing the Green Seal Janitorial Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, develops environmental requirements for cleaning provider of commercial, public, and institutional structures, including in-house and external cleaning services, to develop a green cleaning program that protects human health and the environment. The basic takes a systems approach with cleansing. Guidance is offered tools and products used for cleaning (what is used for cleaning) and consists of staff training and preparation (how cleaning is done). The requirement likewise includes emphasis on ecological improvements that decrease toxicity, waste, and exposure to both structure residents and custodial personnel. The requirement can function as a tool to help companies start to act to improve their cleaning company and is available for Green Seal accreditation. Advantages of G42: Relied on by Buyers, No Conflict of Interest, Show Management, Open Doors to New Company.