From the beginning in 1989 CSI International, Inc. has always been a client oriented and results driven company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the company to make sure that all employees continuously meet or surpass our customer’s requirements. CSI’s senior management team has dedicated themselves to organize its Green Seal Janitorial Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a process of continued improvement, not just an examination protocol. What that means is supervisors and management must relay a standard of Green Seal Janitorial Services every employee understands and believes in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, executing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Janitorial Services. Every building has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are continually delivering the Green Seal Janitorial Services promised with uncompromising quality. CSI takes an active role in recycling and waste reduction and will abide by its customers recycling procedures. We are accountable to develop, manage, and completely support the recognized Recycling Program of CSI and those of each of our clients along with our employees. Our responsibilities include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our workers in the importance of environmental and recycling practices, Encourage participation and cultivate a favorable mindset towards recycling, Function as an intermediary between CSI and our customers, Assist our customers with the application of their recycling procedures, Comply with governmental regulations worrying the decrease, reuse, recycling and recovery of waste products. Company Employees: Take an active function by following the recycling procedures, Have a positive attitude towards waste decrease and recycling within your working area, Advise or recommend methods of lowering waste. At our Clients' center-- All CSI employees must follow the facility's recycling program and the following steps: Use separate containers to gather recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Use different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and put it in the recycling compactor or container for proprietary information, Do not throw away disposable gloves in the garbage containers, Recycle all packaging products for our cleansing products, Speak with your Supervisor or the Recycling Organizer of the facility for any additional information concerning the facility's recycling treatments. CSI MINIMIZES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage separate containers for trash and recyclable materials at your desk and central areas, Print double sided (saves up to 50%), Utilizes paperless payroll system to alleviate paper checks to assist minimize the overall ecological footprint of our company, Print just when needed, Evidence checks out files for mistakes prior to printing to avoid waste, Sends e-mail memos to conserve paper, Avoids printing emails, Reviews any hard copy storage, change with a back- up hard drive for centralized storage, Uses e-mail instead of sending letters by post, Changes equipment off totally at night and at weekends, Puts devices on power save where possible, Purchases long lasting devices, Has paper recycling stations next to photocopiers and printers, Utilizes energy effective light bulbs (Usually they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Recycles clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Reuses incoming packaging and boxes for outgoing deliveries, Eliminates plastic beverage cups from the water cooler and use reusable mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.