From our start in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all departments and levels of the organization to insure that all employees consistently reach or exceed our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Green Seal Janitorial Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with full employee participation. Quality for CSI is a challenge of continued enhancement, not just an observation platform. It means supervision and management must relay a standard of Green Seal Janitorial Services everyone comprehends and has faith in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, implementing training programs and identifying and surpassing our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These inspection documents will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Janitorial Services. Every facility has unique challenges that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the client. CSI utilizes multiple traditional validation tools to guarantee that we are consistently providing the Green Seal Janitorial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy working environment for all our employees and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which directed the building managers of more than 100,000 federally owned or operated buildings worldwide to begin using green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that minimize indoor pollution while reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared job of management and staff at all stages of the CSI organization. All staff is trained and held responsible to reach the goal of reducing the exterior’s role on the local territory and to emphasize and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the duty for managing, supervising the quality or conducting, state or condition of an institutional or commercial building"- is necessary to the green cleaning viewpoint and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have actually been established by pioneers of the green cleaning movement. These concepts will help in our efforts to be great stewards of the buildings we service, their occupants, our employees, and the general environment. Clean for health very first and look second, Decrease human direct exposure to pollutants and cleaning items, Acknowledge cleansing as an ecological health advantage, Commit to occupational advancement of cleaning personnel, Interact the value of healthy structures, Minimize chemical, particle and moisture residue when cleaning, Guarantee worker and occupant safety, Contain and lower all toxins entering the building, Dispose of cleaning products in environmentally safe ways, Develop and document regular upkeep schedules.