From our start in 1989 CSI International, Inc. has always been a customer focused and results guided organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all departments and levels of the company to make sure that all employees continuously meet or surpass our client’s requirements. CSI’s upper management team has committed to organize its Night Janitorial Services strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. It means supervision and management must relay a standard of Night Janitorial Services every employee understands and believes in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for gauging job performance, executing training programs and recognizing and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Night Janitorial Services. Every building has unique challenges that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the client. CSI deploys many standard validation tools to ensure that we are continually providing the Night Janitorial Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy working environment for all our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings globally to begin using green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of goods that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the shared responsibility of supervisors and staff at every stage of the CSI organization. All employees are trained and held responsible to reach the goal of reducing the exterior’s role on the local territory and to stress and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the obligation for handling, monitoring the quality or carrying out, state or condition of a industrial or institutional building"- is vital to the green cleansing viewpoint and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been developed by leaders of the green cleansing movement. These concepts will help in our efforts to be great stewards of the buildings we service, their occupants, our workers, and the total environment. Tidy for health first and look second, Decrease human exposure to pollutants and cleaning products, Recognize cleansing as an ecological health advantage, Commit to occupational advancement of cleaning personnel, Interact the worth of healthy structures, Decrease particle, wetness and chemical residue when cleaning, Make sure employee and occupant safety, Contain and lower all pollutants getting in the building, Dispose of cleansing products in environmentally safe ways, Establish and record regular maintenance schedules.