From our start in 1989 CSI International, Inc. has always been a customer focused and quality guided company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, includes every employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all departments and levels of the organization to insure that we continuously reach or exceed our customer’s requirements. CSI’s senior management team has dedicated themselves to organize its Night Janitorial Services strategy and operations around our customer’s requirements, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a task of continuous improvement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Night Janitorial Services the line worker follows and trusts. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for assessing job performance, executing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Janitorial Services. Every facility has unique challenges that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the customer. CSI utilizes several standard validation tools to ensure that we are consistently delivering the Night Janitorial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to delivering a clean and healthy working environment for every one of our staff and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which directed the building managers of more than 100,000 federally owned or operated facilities worldwide to start the use of green cleaning products. The Order also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that reduce indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the joint responsibility of supervisors and staff at every level of the CSI organization. All staff is trained and held responsible to achieve the goal of eliminating the exterior’s role on the local environment and to highlight and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the obligation for handling, monitoring the quality or carrying out, state or condition of an institutional or business structure"- is necessary to the green cleaning perspective and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been established by pioneers of the green cleaning motion. These concepts will help in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the total environment. Clean for health very first and look 2nd, Lessen human direct exposure to pollutants and cleansing items, Recognize cleansing as an environmental health benefit, Dedicate to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Reduce chemical, moisture and particle residue when cleaning, Make sure worker and resident safety, Contain and reduce all toxins going into the structure, Dispose of cleaning products in ecologically safe ways, Develop and record regular maintenance schedules.