From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and quality guided company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the organization to insure that all employees continuously reach or exceed our client’s requirements. CSI’s senior management team has committed to organize its Night Janitorial Services strategy and operations around our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continuous advancement, not just an observation platform. What that means is supervisors and management must communicate a standard of Night Janitorial Services every employee follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, implementing training programs and recognizing and exceeding our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These inspection documents will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Night Janitorial Services. Every company has unique situations that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI uses many traditional validation tools to ensure that we are consistently delivering the Night Janitorial Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy workplace for every one of our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the facility managers of more than 100,000 federally owned or operated facilities worldwide to begin the use of green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that diminish indoor pollution while reducing environmental pollution and favor renewable materials. Preservation of a healthy environment is the shared responsibility of management and employees at all levels of the CSI organization. Every staff member is trained and held accountable to achieve the goal of reducing the exterior’s impact on the local environment and to stress and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the responsibility for handling, monitoring the quality or carrying out, state or condition of a industrial or institutional structure"- is necessary to the green cleaning viewpoint and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by pioneers of the green cleaning movement. These principles will assist in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the total environment. Tidy for health first and look 2nd, Lessen human exposure to impurities and cleaning items, Acknowledge cleaning as an environmental health benefit, Commit to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Reduce chemical, particle and wetness residue when cleansing, Guarantee worker and resident safety, Contain and reduce all contaminants entering the structure, Dispose of cleaning products in environmentally safe ways, Develop and record routine maintenance schedules.