From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results guided organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all facets of the company to make sure that we consistently meet or surpass our client’s expectations. CSI’s senior management team has worked to organize its Property Management Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with high employee participation. Quality for CSI is a task of continuous enhancement, not just an inspection program. What that means is supervisors and management must relay a standard of Property Management Services everyone understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for gauging job performance, implementing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These update overview documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Property Management Services. Every company has unique challenges that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the attainment of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are continually delivering the Property Management Services promised with the best quality. CSI takes an active function in recycling and waste reduction and will adhere to its clients recycling treatments. We are accountable to establish, handle, and totally support the recognized Recycling Program of CSI and those of each of our customers along with our staff members. Our responsibilities include: Corporate and Field Management, Website Managers and Supervisors: Stimulate the interest of our staff members in the significance of environmental and recycling practices, Motivate participation and promote a favorable attitude towards recycling, Serve as a liaison between CSI and our clients, Assist our customers with the execution of their recycling procedures, Abide by governmental regulations concerning the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active role by following the recycling treatments, Have a favorable mindset towards waste reduction and recycling within your workspace, Suggest or recommend methods of decreasing waste. At our Customers' facility-- All CSI workers must follow the facility's recycling program and the following steps: Usage separate containers to collect recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for gathering recycling paper, Use different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive info, Do not throw away non reusable gloves in the trash containers, Recycle all packing products for our cleansing items, Speak with your Supervisor or the Recycling Coordinator of the center for any extra details relating to the facility's recycling treatments. CSI MINIMIZES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Usage separate containers for trash and recyclable products at your desk and main places, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to reduce paper checks to assist minimize the total environmental footprint of our organization, Print just when necessary, Proof checks out files for errors before printing to avoid waste, Sends out email memos to conserve paper, Avoids printing emails, Reviews any hard copy storage, replace with a back- up hard disk for centralized storage, Uses e-mail instead of corresponding by post, Changes devices off completely at night and at weekends, Puts equipment on power save where possible, Purchases durable equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy efficient light bulbs (Typically they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to utilize paper for more than one purpose, Recycles inbound packaging and boxes for outgoing deliveries, Gets rid of plastic drink cups from the water cooler and use reusable mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, throws caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and cellphones.