From our start in 1989 CSI International, Inc. has always been a customer oriented and results guided organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the company to insure that we continuously meet or surpass our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Property Management Services strategy and operations around our customer’s requirements, and to create and sustain a culture with high employee involvement. Quality for CSI is a task of continued advancement, not just an inspection program. What that means is supervisors and management must enforce a set directive of Property Management Services everyone follows and trusts. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These analysis documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Property Management Services. Every company has different requirements that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the customer. CSI deploys multiple traditional validation tools to ensure that we are continually providing the Property Management Services promised with the best quality. CSI's ecologically responsible products coupled with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in reducing exposure to potentially harmful chemicals that can endanger the health and wellness of building occupants, visitors and the cleaning staffs plus decreasing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives objectives and procedures of the Council, and it continuously garners input from USGBC subscription and outdoors specialists whose involvement represents a varied and broad union of structure industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged certification requirement that identifies green buildings by design, building and operation from the rest of the market, is a design guideline to move structure construction and operation towards sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where relevant, Motivating customers to utilize just "Green Sealed" consumables products, Administer center recycling programs, Install and use washer and dryer centers to launder micro fiber mops and clothing where suitable, Distribution of our survey cards to gather resident feedback so that we can examine and improve our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally saving where centers approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.