From our inception in 1989 CSI International, Inc. has been a customer oriented and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to make sure that all employees consistently reach or exceed our customer’s expectations. CSI’s upper management team has worked to organize its Property Management Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an inspection program. It means supervision and management must enforce a standard of Property Management Services every employee follows and trusts. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These analysis reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Property Management Services. Every company has unique challenges that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI deploys many traditional validation tools to guarantee that we are consistently providing the Property Management Services promised with the best quality. CSI's ecologically accountable products paired with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" helps in minimizing direct exposure to possibly harmful chemicals that can threaten the health and safety of building occupants, visitors and the cleaning personnels plus lowering the negative influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives objectives and processes of the Council, and it continually amasses input from USGBC membership and outside specialists whose involvement represents a varied and broad union of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well recognized accreditation standard that distinguishes green structures by design, construction and operation from the remainder of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where appropriate, Encouraging clients to utilize only "Green Sealed" consumables items, Administer center recycling programs, Set up and utilize washer and dryer facilities to wash micro fiber mops and clothes where suitable, Distribution of our survey cards to gather resident feedback so that we can assess and improve our procedures and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.