From the beginning in 1989 CSI International, Inc. has been a customer focused and results driven organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to insure that we continuously reach or exceed our client’s needs. CSI’s senior management team has dedicated themselves to organize its Property Management Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with full employee involvement. Quality for CSI is a task of continued advancement, not just an observation platform. It means supervision and management must communicate a set directive of Property Management Services everyone comprehends and has faith in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These update overview documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Property Management Services. Every building has unique situations that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achieving of service excellence for the customer. CSI utilizes many standard validation tools to ensure that we are consistently delivering the Property Management Services promised with uncompromising quality. CSI's ecologically responsible products combined with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, consisting of low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in decreasing direct exposure to potentially hazardous chemicals that can endanger the health and wellness of building occupants, visitors and the cleaning personnels plus lowering the negative influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Employee Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives objectives and processes of the Council, and it constantly amasses input from USGBC subscription and outside specialists whose involvement represents a varied and broad coalition of structure industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, authoritative and well acknowledged accreditation requirement that identifies green structures by design, building and operation from the remainder of the market, is a style guideline to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning up clothing where applicable, Encouraging customers to utilize just "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and dryer centers to wash micro fiber mops and clothes where relevant, Circulation of our study cards to collect occupant feedback so that we can evaluate and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.