From our start in 1989 CSI International, Inc. has been a customer focused and quality driven company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the company to insure that we consistently reach or exceed our client’s needs. CSI’s senior management team has worked to organize its Safe Building Maintenance strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continued improvement, not just an inspection program. What that means is supervision and management must communicate a set directive of Safe Building Maintenance everyone follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for measuring job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These inspection documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Maintenance. Every company has different requirements that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the attainment of service excellence for the customer. CSI deploys several traditional validation tools to guarantee that we are consistently providing the Safe Building Maintenance promised with the best quality. CSI takes an active function in recycling and waste reduction and will abide by its customers recycling treatments. We are accountable to establish, manage, and totally support the recognized Recycling Program of CSI and those of each of our customers in addition to our employees. Our obligations include: Corporate and Field Management, Site Managers and Supervisors: Stimulate the interest of our workers in the significance of ecological and recycling practices, Motivate participation and promote a positive mindset to recycling, Act as an intermediary in between CSI and our customers, Assist our clients with the execution of their recycling procedures, Comply with governmental policies concerning the decrease, reuse, recycling and healing of waste items. Business Employees: Take an active role by following the recycling procedures, Have a positive attitude to waste reduction and recycling within your workspace, Suggest or recommend ways of minimizing waste. At our Consumers' center-- All CSI staff members need to follow the facility's recycling program and the following steps: Use separate containers to collect recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for proprietary info, Do not throw away non reusable gloves in the garbage containers, Recycle all packing materials for our cleansing items, Seek advice from your Manager or the Recycling Coordinator of the center for any additional information concerning the facility's recycling treatments. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use different containers for trash and recyclable products at your desk and main areas, Print double sided (conserves approximately 50%), Uses paperless payroll system to minimize paper checks to assist lessen the total environmental footprint of our organization, Print only when needed, Evidence checks out documents for errors before printing to prevent waste, Sends email memos to save paper, Prevents printing e-mails, Evaluates any hard copy storage, change with a back- up hard disk for central storage, Utilizes email instead of corresponding by post, Changes equipment off totally at night and at weekends, Puts devices on power save where possible, Purchases long lasting equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Typically they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Reuses tidy side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one function, Reuses incoming product packaging and boxes for outbound shipments, Gets rid of plastic drink cups from the water cooler and use recyclable mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.