From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and quality driven organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all departments and levels of the company to insure that all employees consistently meet or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Safe Building Maintenance strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee participation. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. What that means is supervision and management must enforce a standard of Safe Building Maintenance the line worker comprehends and has faith in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, implementing training programs and identifying and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These update overview reports will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Maintenance. Every facility has unique challenges that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI deploys many standard validation tools to ensure that we are consistently providing the Safe Building Maintenance promised with the best quality. CSI takes an active function in recycling and waste decrease and will comply with its customers recycling treatments. We are responsible to develop, handle, and totally support the recognized Recycling Program of CSI and those of each of our clients as well as our staff members. Our responsibilities include: Corporate and Field Management, Site Managers and Supervisors: Stimulate the interest of our staff members in the importance of environmental and recycling practices, Motivate involvement and promote a positive attitude to recycling, Function as an intermediary between CSI and our clients, Assist our clients with the execution of their recycling treatments, Abide by governmental regulations concerning the reduction, reuse, recycling and recovery of waste items. Company Employees: Take an active role by following the recycling treatments, Have a favorable attitude to waste reduction and recycling within your working area, Recommend or recommend methods of minimizing waste. At our Customers' facility-- All CSI workers must follow the center's recycling program and the following steps: Usage separate containers to collect recyclable papers, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for proprietary info, Do not get rid of disposable gloves in the garbage containers, Recycle all packing materials for our cleansing products, Consult with your Manager or the Recycling Coordinator of the center for any extra info concerning the center's recycling procedures. CSI DECREASES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for trash and recyclable materials at your desk and main places, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to relieve paper checks to help minimize the general environmental footprint of our company, Print only when required, Proof checks out files for errors prior to printing to avoid waste, Sends email memos to conserve paper, Avoids printing e-mails, Evaluates any hard copy storage, replace with a back- up hard disk drive for centralized storage, Uses email rather of sending letters by post, Changes equipment off completely at night and at weekends, Puts devices on power save where possible, Purchases durable equipment, Has paper recycling stations beside copy machines and printers, Uses energy efficient light bulbs (Typically they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses tidy side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one purpose, Reuses incoming product packaging and boxes for outgoing deliveries, Eliminates plastic drink cups from the water cooler and utilize multiple-use mugs, Repairs furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.