From our inception in 1989 CSI International, Inc. has been a client oriented and results guided organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the company to insure that we consistently reach or exceed our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Safe Building Maintenance strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a process of continuous improvement, not just an examination protocol. It means supervision and management must relay a standard of Safe Building Maintenance every employee comprehends and has faith in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for assessing job performance, implementing training programs and identifying and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These analysis reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Maintenance. Every building has unique challenges that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI deploys several standard validation tools to guarantee that we are continually delivering the Safe Building Maintenance promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to delivering a clean and healthy place of employment for every one of our employees and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. The Order also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that minimize indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the joint job of supervisors and staff at all levels of the CSI organization. All employees are trained and held accountable to reach the goal of reducing the exterior’s impact on the local territory and to highlight and practice environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the obligation for managing, carrying out or monitoring the quality, state or condition of a commercial or institutional building"- is essential to the green cleansing viewpoint and integral to the success of our green cleansing program. CSI is devoted to follow a set of stewardship principles that have actually been developed by leaders of the green cleansing motion. These principles will help in our efforts to be great stewards of the buildings we service, their occupants, our staff members, and the general environment. Clean for health very first and appearance 2nd, Reduce human direct exposure to impurities and cleansing products, Acknowledge cleansing as an ecological health benefit, Commit to occupational advancement of cleansing personnel, Interact the value of healthy buildings, Reduce chemical, moisture and particle residue when cleansing, Make sure employee and occupant safety, Contain and minimize all toxins going into the structure, Dispose of cleansing products in environmentally safe methods, Develop and record regular upkeep schedules.