From our inception in 1989 CSI International, Inc. has always been a customer oriented and results driven organization. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all departments and levels of the organization to make sure that all employees continuously reach or surpass our client’s requirements. CSI’s upper management team has dedicated themselves to organize its Safe Building Maintenance strategy and operations around our customer’s requirements, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. What that means is supervisors and management must communicate a standard of Safe Building Maintenance every employee follows and trusts. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for gauging job performance, executing training programs and acknowledging and surpassing our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Maintenance. Every facility has unique situations that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achievement of service excellence for the client. CSI deploys several traditional validation tools to guarantee that we are consistently providing the Safe Building Maintenance promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Solutions GS-42, establishes environmental requirements for cleaning service providers of business, public, and institutional buildings, including in-house and external cleaning company, to produce a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleansing. Guidance is provided for tools and products utilized for cleaning (exactly what is utilized for cleansing) and includes staff training and planning (how cleansing is done). The standard likewise consists of focus on ecological improvements that lower toxicity, waste, and direct exposure to both structure occupants and custodial staff. The requirement can act as a tool to assist business start to do something about it to enhance their cleaning company and is offered for Green Seal accreditation. Advantages of G42: Trusted by Buyers, No Dispute of Interest, Show Leadership, Open Doors to New Company.